Winfest Casino - Забавено плащане

I have submitted all the documents myself from the account where the money comes from. Why don't I get my money into the account I paid from. That is the last one and I will work to ensure that it never happens again. My lawyers will check what they're pulling off here.

Ich hab alle Unterlagen eingereicht selbst die von dem Konto wo das Geld kommt . Warum bekomme ich nicht mein Geld auf das Konto wovon ich gezahlt habe . Das ist das letzte und ich werde mich dafür einsetzen das so was nie mehr vor kommt . Meine Anwälte werden das prüfen was sie hier abziehen . 

Hello Sven.

Thank you very much for submitting your complaint. We are sorry to hear that they let you wait. We’ve had only good experience with this casino. If you didn’t break any of the bonus T&Cs, you should be paid. Are you aware of the bonus rules?

Dear Sven,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.