UA8BET Casino - Играчът има някои проблеми.

Recently I have had two seperate online casinos using watsapp 1/ Rajabets for $913.00 on 6 June 2023 where I have successful transfer reciept but not recieved and non responsive.

2/ similar story for $2000.00 where communication was great until yesterday under name of uabet.com website with all links unde name of UA8 Beijing last communication saying bank is reviewing as first time payment and then saying sucessfull review and being processed attached are downloads and screenshots of all relevant details where I followed guidelines etc of Uabets including my game I’d. I have the same of rajabets which I will do a seperate complaint

Dear Stevemuir,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Are you experiencing issues with a delayed payment?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hi Kristina they delayed due to bank holding for 24 hours if j hadn’t recieved after 24 hours to contact them and would follow up with bank. They did this and said it was being reviewed and to be patient I gave another 24 hours and contacted again saying bank had reviewed and is being processed. I asked for a time frame as it was already 48 hours and should show in my account as pending. I waited more and followed up again with no response at all from any of there customer support options or live chats. I was concerned as the week before another casino had done the same and still awaiting payment. I have screenshots of all the conversations if needed

Thank you for your reply, Stevemuir. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Stevemuir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi all identification approved it was a random bonus given by casino platform pussy888 payid was used or osko payment. Congratulations and reciept of successful win and withdrawal. Bonus was used and followed all guidelines. They have now removed from group chat yet continue.

One last thing before we contact the casino - could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Stevemuir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina I wil attach all relevant documents in regards to RajaBets

In order to withdrawl on bonus minimum withdrawal rqurments where I returned as I reached withdrawal requirement they then sent transfer notice. I have attempted to contact and no response

Sorry last reply is with Rajabets I will upload relevant documents on UA8

Thank you very much, Stevemuir, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Stevemuir for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask UA8BET Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter