High 5 Casino - Играчът твърди, че плащането към него е забавено.

I used to love playing here great on payouts and super fast straight to Skrill within the hour of withdrawing long time player.. spent lots of money here. I have withdrawn small amount and large never longer than 3 days to bank account. I requested a payout on April 25th it’s May 3rd.. NOTHING… one response from customer service. The last response was Sunday the 28th.. I don’t understand why they are not paying out. I am so frustrated about it. I don’t understand why they cannot pay out! I don’t get why lack of communication and payout is such an issue right now!

Dear dmorck14,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you. Yes my account is verified I’ve withdrawn here multiple times does this have anything to do with them merging with thunderstruck casino?

Still nothing they have blocked all my comments on social media also. And approved all others withdrawals even ones after mine

Dear dmorck14,

Have you received your withdrawal from the casino yet?

No I have not they requested tons of information they requested even though I’m already a verified player and withdrew multiple times

I have provided all documents and explained some are prepaid cards

Got it! Just now

Thank you for your reply, dmorck14. Do I understand correctly that you have received your withdrawal?

Yes same day my case opened with you. I’m so grateful thank you

Dear dmorck14,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru