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I got the recycled bonus and I tried to withdraw it but there was a text message that I didn’t do something but I did everything as instructed and I don’t understand what I didn’t do, I tried several times and always got the same answer.

This casino is not on your listings but has a Maltese license.

There was always a message like this:

Re: Withdrawal rejected (Ticket ID - 569578)

Trash

Support

Wed 13 Oct 19.54 (3 days ago)

-> me

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Finland

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## - Write your answer above this line - ##

Jacob J. (...)

13.10.2021 at 19.54.19 UTC + 3

Dear Asko,

Your withdrawal has been rejected as it had been requested to incorrect payment details.

Please follow the step below to have a successfully initiated withdrawal:

Step 1- Enter the amount you wish to withdraw in the field Amount and click the WITHDRAW button and wait a few seconds to be redirected to step two

Step 2 - Fill in the three fields with your personal and billing info

Bank Name - Fill in your bank name - do NOT leave the field blank

Payee - Fill in your first and last name - use ONLY Latin letters

IBAN - Fill in your IBAN. Please keep in mind that you must not input spaces or any special characters, such as -,. + etc. "

SWIFT code - Note that it must correspond to the bank account are requesting your withdrawal to

Step 3 - Click the PROCEED button and wait for the REQUEST ACCEPTED informative message, once you do, you may close the pop-up window.

NOTE: You MUST enter the correct information in the correct fields!

Please refer to the attached Screenshots for visual assistance.

Thank you for your understanding!

Sain kierrätettyä bonuksen ja yritin kotiutusta mutta tuli tekstiviesti että jäi jotain tekemättä mutta tein kaikki ohjeen mukaan enkä ymmärrä mitä jäi tekemättä , yritin useamman kerran ja tuli aina sama vastaus .

Tämä kasino ei ole teidän listoilla mutta sillä on Maltan lisenssi .

Tuli aina tällainen viesti:

Re: Withdrawal rejected (Ticket ID - 569578)

Roskakori

Support <payments@casinowinbig.com>

ke 13. lokak. 19.54 (3 päivää sitten)

-> minä

englanti

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##- Kirjoita vastauksesi tämän rivin yläpuolelle -##

Jacob J. (...)

13.10.2021 klo 19.54.19 UTC+3

Dear Asko,

Your withdrawal has been rejected as it had been requested to incorrect payment details.

Please follow the step below to have a successfully initiated withdrawal:

Step 1- Enter the amount you wish to withdraw in the field Amount and click the WITHDRAW button and wait a few seconds to be redirected to step two

Step 2 - Fill in the three fields with your personal and billing info

Bank Name - Fill in your bank name - do NOT leave the field blank

Payee - Fill in your first and last name - use ONLY Latin letters

IBAN - Fill in your IBAN. Please keep in mind that you must not input spaces or any special characters, such as - , . + etc."

SWIFT code - Note that it must correspond to the bank account are requesting your withdrawal to

Step 3 - Click the PROCEED button and wait to see the REQUEST ACCEPTED informative message, once you do, you may close the pop-up window.

NOTE: You MUST enter the correct information in the correct fields!

Please refer to the attached screenshots for visual assistance.

Thank you for your understanding!

Hello Asko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Is this the first withdrawal request from the casino? Did you provide all the verification documents which the casino requested from you? Is the casino still in touch with you?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

This is the first withdrawal request.

I tried to repatriate again but the same message came.

By the way, I have not been in contact with the casino.

Tämä on ensimmäinen kotiutuspyyntö .

Yritin viellä uudestaan kotiutusta mutta tuli tas sama viesti .

En ole muuten ollut yhteydessä kasinoon .

I give up and play away those winnings

Luovutan ja pelaan pois nämä voitot

Dear Asko,

Unfortunately, if you gambled away the money, there isn't anything we are able to do anymore. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

The complaint will be now closed.

Best regards,

Nick

Casino.guru