Играчът моли за помощ.

I loaded 2 bucks on my game and won 100 dollars and try to cash out and then the person who loads the money on the game and Cash out didn't cash me out instead she just like block me and I could not get in contact with her anymore I could got to cash app where I had loaded the money and I couldn't go to cash app and redeem

Dear onlymy4y3a,

Thank you very much for submitting your complaint. I am sorry, but I am not sure I understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe your issue in more detail? Did you win, but the winnings weren’t credited to your casino account? Or are you trying to withdraw your winnings, but it isn’t possible?

Moreover, could you please post here a website link to the casino you are experiencing issues with?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

yes I won a 100 dollar on my orionstar platform game then I was all of a sudden blocked from trying to request a redeem cashout

Thank you for your reply, onlymy4y3a. Have you made any successful withdrawals before? Could you please advise if you passed the verification? Have you accumulated your winnings with or without an active bonus?

Furthermore, you still have not posted here a link to the casino's website.

I believe I have met all the requirements you have listed. what else do I need to do?

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I only paid 3 dollar to the game and it would of been my first withdrawal from them and I was giving username and password

Could you please advise if you passed the verification? Have you accumulated your winnings with or without an active bonus?

And you still have not posted here a link to the casino's website.

If you fail to provide all the required information in your next message, I will be forced to close this complaint. Thank you for your understanding.

Dear onlymy4y3a,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

http://orionstars.vip:8580/index.html

onlymy4y3a, you failed to provide all the necessary information again. Since the complaint has been open for a month at this point and you were not able to answer all the questions, I am now forced to reject this complaint due to a lack of cooperation from your side. Thank you for your understanding.