Добър вечер, изиграх 2 залога на мача Майорка - Жирона на stoiximan на 30/1/2021. На полувремето един с 50 евро в асо и 194 евро на живо в 91 'за гол в мача в контраатака на Майорка. Твърдите ли, че съм играл залог след отбелязване на гола, докато в компанията колко време отнема заключването на залог преди да го направя? Играх го в последните секунди на 90-те и отне 3-4 секунди, преди да бъде поставен. След това, след няколко секунди (около 3 до 4) попадна целта и опцията за залагане беше блокирана.
Защо мисля, че съм бил онеправдан по въпроса? Обикновено залагах 194 евро, ако голът беше загубен или отменен (защото видях, че реферът търси офсайд, ако виждате фазата), тоест сега, когато бяха спечелени 1067 евро, той не ми плати, но ако той отмени целта, щях да загубя парите си, нали?
Много е лошо това, което правят и използват като извинение правилото 1.14.1 (Залог на живо, за който имаме основания да смятаме, че се играе, след като резултатът от събитието вече е известен или избраният участник или отбор е спечелил сравнително предимство ( напр. точкуване, уволнение за другия отбор и т.н.), ние си запазваме правото да анулираме залога, независимо дали е спечелен или загубен.)
Имам снимки, че залогът се играе нормално на живо в 91 ', спечеленото изображение, тегленето, което поискахте да направите след мача, тъй като тези пари влязоха в сметката ми и че след това на следващия ден (!!!) те взеха излезе като отменен залог с така искам!
Помолих ги да ми върнат залога, тъй като го играх нормално и компанията твърди, че той е отменен, тъй като знаех, че резултатът е продължен (как да знам нещо подобно, когато опцията за залагане е блокирана при отбелязване на гол)
Мога да ви изпратя снимките, които ви споменах, както и разговорът с техния отдел, казвайки същото като отговора. Правило 1.14.1
Моля, помогнете ми, ако можете, тъй като печалбата е 1067 евро и не мога да я оставя така очевидно. Какво мога да направя, след като компанията не ми дава никакво доказателство, че според тяхното правило "имаме основание да вярваме" и не ме обхваща? Залогът се играе нормално, системата им го взе и те отказват да ми платят! Това е немислимо ...
Също така по-късно с техния отдел има конкретен отговор
Благодаря ви за вашия имейл. Бихме искали да Ви информираме, че картата Ви е била задълбочено проверена. По-конкретно, поставихте билета си, когато таймерът показа 91:02 в мача и по това време, секунда преди отбелязването на гола. По това време пазарът не е трябвало да е достъпен, той е бил неволен и следователно целта е била отменена. Извиняваме се отново за причинените неудобства.
Освен това вашето решение е как да се движите и не сте съгласни с валидното.
На ваше разположение за всякаква допълнителна информация и разяснения.
Намерих обаче видеото от мача и целта е отбелязана на 91,05 !!!
https://www.youtube.com/watch?v=e9XWYe8KyNg&feature=emb_err_woyt (в линка е моментът на целта, който ясно виждаме, че в 91.02 топката е в центъра, където те приеха моя залог.
Това беше техният отговор.
Благодаря ви за вашия имейл. Бихме искали да Ви информираме, че анулирането не е направено нито за секунда, тъй като е имало фаза, която е преминала към целите, пазарите не трябва да бъдат отворени през тези секунди. Когато настъпи агресивна фаза, пазарите се затварят за няколко секунди и по невнимание остават отворени. Не можем да отговорим по отношение на други хипотетични сценарии, тъй като обаче картата е поставена след отбелязване на гола, картата ви ще бъде отменена отново, тъй като бихте я заложили с грешен резултат.
По същество те ми казват, че залогът, който е влязъл в 91.02, е трябвало да бъде блокиран, но каква е моята вина, че 3 секунди по-късно попадна целта и я изиграх нормално.
Моят отговор на тях
Е, видях, че целта дойде във 91.05 във видеото и както твърдите, залогът беше направен на 91.02. Бях натиснал бутона няколко секунди преди това. Така че това, което казвате, не е вярно, когато направих залога, беше около 4 до 5 секунди преди целта. Каква е моята вина, че не сте го блокирали? Заложих нормално на контраатаката, като обикновено събрах 194 евро при условие не само да спечеля, но и да загубя. В този случай грешите.
Тъй като залогът беше направен на 91.02, във видеото все още не е настъпила фаза, ако го гледате, но топката все още е в центъра. Колко още лъжи ще ми кажете да не плащам залога?
За съжаление не виждам никакви предимства и се свързах с EEEP, Комисията за игри в Малта и eCogra.
За да видя дали ще бъде намерено решение на проблема ми ...
Good evening, I played 2 bets on the match Mallorca - Girona at stoiximan on 30/1/2021. At halftime one with 50 euros in the ace and a live 194 euros in 91 'for a match goal in a Mallorca counterattack. Do you claim that I played the bet after the goal was scored while in the company how long does it take to lock a bet before placing it? I played it in the last seconds of the 90's, and it took 3-4 seconds before it was placed. Then, after a few seconds (about 3 to 4) the goal came in and the betting option was blocked.
Why do I think I was wronged in the matter? I normally placed the bet of 194 euros, if the goal was lost or canceled (because I saw that the referee looked for offside, if you see the phase), that is, now that 1067 euros were won, he did not pay me but if he canceled the goal, I would I lost my money, right?
It is very bad what they do and use as an excuse the rule 1.14.1 (Live bet which we have reason to believe is played after the result of an event is already known, or the selected participant or team has gained a comparative advantage (e.g. x. a scoring, a dismissal for the other team, etc.), we reserve the right to cancel the bet, whether it is won or lost.)
I have pictures that the bet was played normally live at 91 ', the image that is won, the withdrawal that you asked to be made after the match since this money entered my account and that then the next day (!!!) they took it out as a canceled bet with so i want!
I asked them to return my bet since I played it normally and the company claims that it was canceled because I knew that the score had gone ahead (how to know something like that when the betting option is blocked when a goal is scored
I can send you the pictures I mentioned to you as well as the conversation with their department, saying the same thing as the answer. Rule 1.14.1
Please help me if you can since the profit is 1067 euros and I can not leave it like that obviously. What can I do since the company does not give me any proof that as their rule says "we have reason to believe" and it does not cover me? The bet was played normally, their system took it and they refuse to pay me! This is unthinkable…
Also later with their department there is the specific answer
Thank you for your email. We would like to inform you that your card has been extensively checked. Specifically, you placed your ticket when the timer showed 91:02 in the match and at that time, a second before the goal was scored. The market should not have been available at that time, it was inadvertent and therefore the goal was canceled. We apologize again for any inconvenience.
Beyond that, it is your decision how to move and you do not agree with what is valid.
At your disposal for any additional information and clarification.
However, I found the video of the match and the goal is scored at 91.05 !!!
https://www.youtube.com/watch?v=e9XWYe8KyNg&feature=emb_err_woyt (in the link is the moment of the goal that we see clearly that at 91.02 the ball is in the center where they accepted my bet.
That was their answer.
Thank you for your email. We would like to inform you that the cancellation was not made for a second, since there was a phase that went to the goals, the markets should not be open during those seconds. When an aggressive phase occurs, the markets close for a few seconds and inadvertently remain open. We can not answer regarding other hypothetical scenarios, since however the card was placed after the goal was scored, your card would have been canceled again as you would have bet it with the wrong score.
In essence, they tell me that the bet that came in at 91.02 should have been blocked, but what is my fault that 3 seconds later the goal came in and I played it normally.
My answer to them
Well, I saw that the goal came in at 91.05 in the video and as you claim the bet was placed at 91.02. I had pressed the button a few seconds before. So what you say is not true when I placed the bet was about 4 to 5 seconds before the goal. What's my fault you didn't block it? I placed the bet normally on the counterattack, normally raising 194 euros on the condition not only to win but also to lose. You are wrong in this case.
Since the bet was placed at 91.02, some phase has not yet taken place in the video if you watch it, but the ball is still in the center. How many more lies will you tell me not to pay the bet?
Unfortunately I do not see any edge and I have contacted the EEEP, Malta Gaming Commission and eCogra.
To see if a solution will be found to my problem ...
Καλησπερα σας, επαιξα 2 στοιχηματα στο ματς Μαγιορκα – Χιρονα στην εταιρια stoiximan στις 30/1/2021. Στο ημιχρονο ένα με 50 ευρω στον ασσο και ένα λαιβ 194 ευρω στο 91’ για ένα γκολ αγωνα σε μια αντεπιθεση της Μαγιορκα. Ισχυριζontai ότι επαιξα το στοίχημα αφου μπηκε το γκολ ενώ στην εταιρια ποση ωρα κανει να κλειδωσει ένα στοίχημα πριν την τοποθετηση του? Εγω το επαιξα στα τελευταια δευτερολεπτα του 90, και πηρε 3-4 δευτερολεπτα πριν τοποθετηθεί. Υστερα, μετα από καποια δευτερόλεπτα (περιπου 3 με 4) μπηκε το γκολ και εφραξε η επιλογή στοιχηματισμου.
Γιατι πιστευω πως με αδικήσαne στο θεμα? Εγω εβαλα κανονικα το πονταρισμα των 194 ευρω, εάν χανοταν η ακυρωνοταν το γκολ ( γιατι ειδα ότι ο διαιτητης κοιταξε για οφσάιντ,εάν δειτε την φαση) , δηλαδή τωρα που κερδιθηκαν 1067 ευρω, δεν μου τα πληρωνε αλλα εάν ακυρωνε το γκολ , εγω θα εχανα τα χρηματα μου,σωστα?
Είναι πολύ κακο αυτό που κανoυν και χρησιμοποιουν ως δικαιολογια τον κανονα 1.14.1 (Live στοίχημα για το οποίο έχουμε λόγο να πιστεύουμε ότι παίζεται αφότου το αποτέλεσμα ενός γεγονότος είναι ήδη γνωστό, ή ο επιλεγμένος συμμετέχοντας ή ομάδα έχει κερδίσει ένα συγκριτικό πλεονέκτημα (π.χ. ένα σκοράρισμα, μια αποβολή για την άλλη ομάδα κτλ.), διατηρούμε το δικαίωμα να ακυρώσουμε το στοίχημα, είτε είναι κερδισμένο ή χαμένο.)
Εχω εικονες που το στοίχημα παιξτηκε κανονικα στο live στο 91’ , την εικονα που είναι κερδισμενο, την αναληψη που ζητησας να γινει μετα το ματς εφόσον μπηκαν αυτά τα χρηματα στο λογαριασμο μου και ότι υστερα την επομενη ημερα(!!!) μου το βγαλανε ως ακυρωμενο στοίχημα με το ετσι θελω!
Τους παρακαλουσα να μου επιστραφει το στοίχημα μιας και το επαιξα κανονικότατα και η εταιρια ισχυρίζεται ότι ακυρωθηκε επειδή γνωριζα εγω ότι ειχε παει μπροστα το σκορ (πως να γνωρίζω κατι τετοιο όταν φραζει η επιλογή στοιχηματισμου όταν μπαινει καποιο γκολ
Μπορω να σας στειλω τις εικονες που σας ανεφερα όπως και την συνομιλια με το αρμοδιο τμημα τους,λεγοντας παρολα αυτά το ιδιο και το ιδιο ως απαντηση. Κανονας 1.14.1
Σας παρακαλω πολύ βοηθήστε με εάν μπορειτε μιας και το κερδος είναι 1067 ευρω και δεν μπορω να το αφήσω ετσι προφανως. Τι μπορω να κανω μιας και η εταιρια δεν μου δινει καποιες αποδειξεις για ότι όπως λεει ο κανονας τους «εχουμε λογο να πιστεύουμε» και δεν με καλυπτει αυτό? Το στοίχημα παιχτηκε κανονικα,το πηρε το συστημα τους και αρνουνται να με πληρωσουν! Είναι αδιανοητο αυτό…
Επισης αργοτερα με το τμημα τους υπαρχει η συγκεκριμενη απαντηση
Σε ευχαριστούμε για το email σου. Θα θέλαμε να σε ενημερώσουμε πως έχει γίνει εκτενής έλεγχος του δελτίου σου. Συγκεκριμένα το δελτίο σου το τοποθέτησες όταν το χρονόμετρο έδειχνε 91:02 στον αγώνα και εκεινη την ώρα, ενα δευτερολεπτο πριν είχε μπει το γκολ. Η αγορά δεν επρεπε να ειναι διαθεσιμη εκεινη τη στιγμή, ήταν εκ παραδρομής και για αυτο ακυρώθηκε το γκολ. Απολογούμαστε και πάλι για τυχόν αναστάτωση.
Από εκεί και πέρα , ειναι δική σου απόφαση πως θα κινηθείς και δε συμφωνείς με αυτό που ισχύει.
Στη διάθεσή σου για οποιαδήποτε πρόσθετη πληροφορία και διευκρίνιση.
Να ομως που βρηκα το βιντεο του αγωνα και το γκολ σκοραρεται στο 91.05 !!!
https://www.youtube.com/watch?v=e9XWYe8KyNg&feature=emb_err_woyt (στο λινκ ειναι η στιγμη του γκολ που βλεπουμε ξεκαθαρα οτι στο 91.02 η μπαλα ειναι στο κεντρο οπου και δεχτηκαν το στοιχημα μου.
Η απαντηση τους ηταν αυτη.
Σε ευχαριστούμε για το email σου. Θα θέλαμε να σε ενημερώσουμε πως δεν έγινε για ένα δευτερόλεπτο η ακύρωση, εφόσον υπήρχε φαση που πηγαινε προς γκολ οι αγορες δεν επρεπε να ειναι ανοιχτές εκείνα τα δευτερόλεπτα. Οταν γινεται μια επιθετική φαση κλεινουν οι αγορες για λιγα δευτερολεπτα και εκ παραδρομης έμειναν ανοιχτες. Δε μπορούμε να απαντήσουμε αναφορικα με άλλα υποθετικά σενάρια, εφόσον ωστόσο το δελτιο τοποθετηθηκε αφου μπηκε το γκολ θα ειχε ακυρωθει παλι το δελτιο σου καθως θα το ειχες ποντάρει με λάθος σκορ.
Στην ουσια μου λενε οτι το στοιχημα που μπηκε στο 91.02 επρεπε να το ειχαν φραξει αλλα τι φταιω εγω που 3 δευτερολεπτα μετα μπηκε το γκολ και το επαιξα κανονικα.
Η απαντηση μου προς αυτους
Ωραία, εγώ είδα πως το γκολ μπήκε στο 91.05 στο βίντεο και όπως ισχυρίζεστε το στοίχημα τοποθετήθηκε στο 91.02. Εγώ το είχα πατήσει το κουμπί μερικά δευτερόλεπτα πριν. Άρα δεν ισχύει αυτό που λέτε γτ όταν τοποθέτησα το στοίχημα ήταν περίπου 4 με 5 δευτερόλεπτα πριν το γκολ. Τι φταίω εγώ που δε το φραξατε; εγώ τοποθέτησα το στοίχημα κανονικά στην αντεπίθεση, ροσκαροντας κανονικά τα 194 ευρώ με την προϋπόθεση όχι μόνο να κερδίσω αλλά και να χάσω. Έχετε αδικο σε αυτήν την περίπτωση.
Εφοσον κιόλας το στοίχημα τοποθετήθηκε στο 91.02, δεν έχει γίνει κάποια φάση ακόμα στο βίντεο άμα το δείτε, αλλά η μπάλα είναι ακόμα στο κέντρο. Πόσα ψέματα ακόμα θα μου πείτε για να μην πληρωθεί το στοίχημα;
Δυστυχως δεν βλεπω να βγαζω καποια ακρη και εχω επικοινωνησει με την ΕΕΕΠ,Malta Gaming Comission και eCogra.
Για να δουμε εαν θα βρεθει λυση στο προβλημα μου...
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