Spin Million Casino - Играчът се мъчи да завърши проверката на акаунта.

each time they ask for a document that has already been sent. then they say that the bet was not regular (instead I have photos of msg and emails that make it the opposite) via email they reply when they want, they do not tell you exactly what they ask, each different things probably to take time and make you replay everything. are casino 'to be closed. people play it's true but if they have problems withdrawing their winnings they have to close them. in the past they have stolen more than 3000 euros by telling me that I had not satisfied the bonus bet but I had not requested the bonus.

ogni volta chiedono un documento gia' inviato. poi dicono che la scommessa non e' stata regolare (invece ho foto di msg e mail che rendono tutto il contrario) via email rispondono quando vogliono, non ti dicono esattamente cosa chiedono, ognuno cose diverse probabilmente per prendere tempo e farti rigiocare tutto. sono casino' da far chiudere. le persone giocano e' vero ma se hanno problemi a ritirare le vincite bisogna chiuderli. in passato mi hanno sottratto piu' di 3000 euro dicendomi che non avevo soddisfatto la puntata del bonus ma di bonus non avevo richiesti.

Dear anaeli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that you’ve been accused of irregular play? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning ... I have sent many documents ... I state that I have already withdrawn once ... and once they froze me 3000 euros telling me that I had not satisfied the bonus but in that bonus amount I had not requested any ... , driving license, certificate from the municipality declaring that I am an Italian citizen, copies of all my papers, copy of the bank statement. But each time they ask for various documents. They cancel my withdrawal and still more days go by.

Buongiorno... ho inviato tantissimi documenti... premetto che già una volta ho prelevato ... ed una volta mi hanno congelato 3000 euro dicendomi che non avevo soddisfatto il bonus ma in quell’importo bonus non ne avevo richiesti ... c.i., patente, attestazione del comune che dichiara che sono cittadina italiana, copie di tutte le mie carte, copia estratto conto . Ma ogni volta chiedono vari documenti. Annullano il mio prelievo e passano ancora altri giorni.

Thank you very much, anaeli, for your reply. I remember in deed your previous complaint https://casino.guru/spin-million-casino-player-s-winnings-have-been-cancelled and the issue related to the account verification.

Do I understand correctly that you’ve been accused this time of irregular play? Have you accumulated your winnings with or without an active bonus?

Hello, the bonus was minimal and had already been used up for the wagering requirements. but much more. they always take this excuse to delay the payment and have them withdraw your winnings and replay them or freeze it, but before withdrawing they always check that they have zero wagering requirements. Then they ask you for other documents and that's fine. I have no more of my identity to send. Anyway, more than 48 hours have passed and my withdrawal is still pending. Then .

Buongiorno, il bonus era minimo ed era gia' stato consumato per i requisiti di puntata. ma di tanto di piu'. prendono sempre questa scusante per ritardare il pagamento e fare in modo che ritiri la tua vincita e la rigiochi o te lo congelano, ma prima di ritirare controllo sempre che abbia a zero i requisiti di puntata. Poi ti chiedono altri documenti e va bene. Della mia identita' non ne ho piu' da mandare. E comunque sono passate piu' di 48 ore ed il mio prelievo e' ancora sospeso. Quindi .

And you will see that they will still find excuses and the withdrawal will never arrive. I keep you updated.

E vedrete che troveranno ancora scusanti ed il prelievo non arrivera' mai. Vi tengo aggiornati.

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

of course. all communications. also the one who confirmed the payment. happened on Friday according to them. Let's see when it arrives and if it arrives without other problems. as the previous time they communicated that it could only be done on a current account with iban and not on paper. as well as all communications where it should have already been on my behalf.

certo. tutte le comunicazioni. anche quella che mi hanno confermato il pagamento. avvenuto venerdi' secondo loro. Vediamo quando arriva e se arriva senza altre problematiche. in quanto la volta precedente hanno comunicato che si poteva fare solo su conto corrente con iban e non su carta. oltre a tutte le comunicazioni dove avrebbe gia' dovuto essere sul mio conto.

I'm very sorry but I'm not sure if I understood correctly that your payment has been processed already. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you in advance.

Dear anaeli,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.