Spin Million Casino - Акаунтът на играча е блокиран.

Or I sent all the documents they asked for and then they blocked my account because they found a problem with the bonuses and now I have to wait I don't know how long it unlocks my account to be able to withdraw money

O mandato tutti documenti che hanno chiesto e dopo mi hanno blocato conto per motivo che hanno trovato una problema con i bonus e adesso devo aspetare non lo so per quanto tempo che mi sblocca il conto per poter prelevare soldi

Dear Mihaita,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino. 

Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronella

I registered about 8 months ago on the site and played on the slots

Ciao Petronella

Mi sono registrato cca 8messi fa sul sito e ho giocato su le slot

Hello Petronella

When I made the first withdrawal request I had made a 2500 euros and by mistake I sent them an expired document and they gave me back money in my account and I either continued to play and I got to 26000 euros and then I sent them all valid documents and what they asked me

A thousand thanks

Ciao Petronella

Quando o fatto la prima richiesta di prelievo avevo fatto a 2500euro e per sbaglio li ho mandato un documento scaduto e loro mi hanno restituito soldi in conto e io o continuato a giocare e sono arivato a 26000 euro e dopo li ho mandato tutti documenti validi e quello che mi hanno chiesto

Grazie mille

Dear Mihaita,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin Million Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin Million Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.