Spades Queen Casino - Депозитът на играча е конфискуван.

Hi,

Yesterday, I made a deposit via Dogecoin and later noticed that the minimum deposit is now 54€.

It used to be around 20€...

The casino asked me to send various things like the transaction ID, without any clear reason.

I was told the deposit is lost and that's it!

44€ just vanished into thin air!

I decided to close my account because I've never been scammed like this before!

I would like the casino to address this issue.

Hy

Habe gestern eine Einzahlung via Doge getätigt und erst später gesehen das die minimale Einzahlung jetzt 54€ beträgt.

Diese lag vorher bei ungefähr 20€...

Das Casino hat von mir verlangt etliche sachen zu schicken wie die Transactions ID usw ohne irgendein Sinn dahinter.

Mir wurde gesagt die Einzahlung ist verloren und das wars!

44€ einfach weg irgendwo im Nirvana!

Habe mein Konto schliessen lassen da ich noch nie so betrogen wurde!

Ich würde das Casino bitten dazu Stellung zu nehmen.

Dear nix1,

Thank you very much for submitting this complaint. I’m sorry to hear about your issue.

Unfortunately, the casino cannot return the deposit to you because they never received it. Additionally, cryptocurrencies are typically difficult to trace, making it almost impossible to recover the funds.

It is important for players to be aware of the minimum deposit requirements of the casino they are using and ensure that their deposits meet or exceed these requirements to avoid any issues. Furthermore, players should familiarize themselves with the casino’s terms and conditions, particularly regarding fees and policies related to deposits, so they fully understand the rules and any potential consequences of not meeting the minimum deposit amount.

Please let me know if there’s anything else I can assist you with. If not, this complaint will be closed. Thank you for your understanding.

Best regards,

Veronika

Oh and are you aware that EVERY Dama NV (except this one) has a minimum deposit of 1 Doge?

In addition, this money has arrived in a wallet!

Honestly @ Guru your organization works hand in hand with these casinos and receives money from them!

Block my account you rats!

Ach und JEDES Dama NV(ausser dieses)eine mindesteinzahlung von 1 Doge hat ist euch bewusst?

Dazu kommt das dieses Geld ja auf einen Wallet eingetroffen ist!

Ganz ehrlich @ Guru euer Verein arbeitet mit diesen Casinos Hand in Hand und erhält dafür Geld von denen!

Sperrt mein Acc ihr Ratten!

As I mentioned in my previous reply, when depositing via cryptocurrency, it’s always crucial to double-check the minimum deposit limits displayed by the casino. Cryptocurrencies operate differently from traditional payment methods, and once a transaction is processed, it can be challenging to trace or recover the funds. Unfortunately, this limitation is inherent to how cryptocurrency transactions work, as they do not offer the same safeguards or reversibility as other payment methods.

The best course of action in such situations is to contact your payment provider. They may be able to offer further guidance or check if there are any options available to recover the funds. While I completely understand how frustrating this must be, please know that we have reviewed your case carefully, but due to the reasons outlined above, we are unable to assist further.

As per your request, your account will be blocked. I am genuinely sorry we could not do more to help you on this occasion.