SlotsNBets Casino - Играчът се бори да завърши проверката на акаунта.

I have won £300 but they wont let me withdraw without verification they want a screen shot of my bank statement but my bank wont let me messaged rhe site and they said i carnt have my winnings without that document

Dear sugarbabes120361,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear sugarbabes120361,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

i have still not recieved my winnings my account has all been verified i have tried emailing them just comes back email not reconised tried going on there site and have been blocked

Thank you very much, sugarbabes120361, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of SlotsNBets Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi sugarbabes120361,

I've just reviewed your case and am sorry to hear that you have come across such a problem. I will contact the casino to help you resolve the case.

I'd kindly like to invite a representative from SlotsNBets Casino to join this conversation and participate in the investigation. Could you please check if a bank statement is the only thing that's missing to fully verify the player's account and allow the player to withdraw the winnings? Is it possible to withdraw only via bank transfer or you can offer any other payment methods?

Regards,

Natalia

only can withdraw with bank transfer i am still waiting they have all the correct documents but not heard anything

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi sugarbabes120361,

Despite our attempts to contact the casino, there has been no reaction from their side so we are no longer able to continue investigating your case without their cooperation.

I'm sorry that you had to deal with it but at least closing this complaint as "unresolved" will make a negative impact on the casino's rating and will help other players to learn about your struggles with SlotsNBets.

I hope you won't come across a problem like this again.

Kind regards,

Natalia