SlotIt Casino - Акаунтът на играча остава отворен въпреки заявката за самоизключване.

Dear hschlue88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotIt Casino.

Please understand we allow online casinos reasonable time to process a self-exclusion request. It may not always be in the competence of the person you contact to process such a request.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain whether your account was reopened between the casino informing you about the account closure and your deposit?
• Could you please explain when was the first time you informed the casino about having a gambling problem and what was the casino's course of action?
• You can share screenshots supporting your complaint here or send them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

I reviewed the information available again, however, sadly we won't be able to proceed with the complaint going forward.

Please understand if the casino closed your account within a day, they acted within a reasonable timeframe to protect you.

If the associated brands didn't inform you your self-exclusion applies to this brand as well, we would expect the self-exclusion wasn't active in this online casino.

Please let me know if there is information I haven't considered, or overlooked, otherwise I'll close your complaint.

Thanks for your reply.

I understand it's not an outcome you would have wanted.

If the casino acts in a reasonable time to process your self-exclusion request we would consider such actions as adequate protection similar to our decisions in your previous complaints.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.