Simba Games Casino - Бонусът на играча не беше добавен към неговия акаунт.

I registered there on 12.7. When you make your first deposit, you should automatically get 50 free spins for Boof of Dead, so it is advertised on the German homepage. But I didn't get it. No one available in live chat, no reply to date. No response to email to support. I ask for help. Value of the free spins 5 Eur, 50 spins a bet 10cent.

Habe mich am 12.7 dort angemeldet. Bei Ersteinzahlung soll man 50 Freispiele für Boof of Dead automatisch gutgeschrieben bekommen, so wird auf der dt. Homepage geworben. Die bekam ich aber nicht. Im Live Chat niemand erreichbar, keine Antwort bis heute. Auf email an den Support auch keinerlei Reaktion. Ich bitte um Hilfe. Wert der Freispiele 5 Eur, 50 Spiele a bet 10cent.

Hello Gamblesempl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Simba Games Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? Can you please advise if you did meet all the conditions to receive the free spins?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Yes, it was the first deposit there. See link.

Online Casino | 50 Free Spins on Book of Dead | Simba Games

Everything is here too. 10 EUR minimum deposit. The 50 spins will be credited automatically.

I didn't get anything. No response to my email support request.

Hi Nick,

Ja, es war die erste Einzahlung dort. Siehe Link.

Online-Casino | 50 Freispiele für Book of Dead | Simba Games

Hier steht auch alles. 10 Eur Minimum Einzahlung. Die 50 Spins werden automatisch gutgeschrieben.

Ich bekam gar nichts. Auf meine Nachfrage an den email Support keine Antwort.

Thank you Gamblesempl for all the information. I've checked the casino terms and they say that once you claim the bonus in any of their sister casinos within their group, you can't claim it anymore. Could you please advise if you did claim the same bonus in any of their brands?

I can not say that. No idea. But after days in the so-called "live chat" I got an answer that I would not have taken advantage of the offer. As a consolation, I was offered 10 free spins on a junk slot. Not a word in the live chat that I should have already accepted this offer at a sister casino. The homepage indicates that the 50 spins for BoD are credited automatically. That didn't happen. So I don't understand the reasoning of the live chat employee anyway.

Das kann ich nicht sagen. Keine Ahnung. Ich bekam aber nach Tagen im sog. "Live Chat" eine Antwort ich haette das Angebot nicht in Anspruch genommen. Zum Trost bot man mir 10 Freispiele für einen Schrottslot an. Kein Wort im Live Chat davon, dass ich dieses Angebot schon bei einem Schwester Casino angenommen haben soll. Die Homepage weist aus, dass die 50 Spins für BoD automatisch gutgeschrieben werden. Das ist nicht passiert. Daher verstehe ich die Argumenation des Live Chat Mitarbeiters sowieso nicht.

Thank you Gamblesempl for all the information. However we will require more information from the casino as based on the current facts it is impossible to say why didn't they add the bonus. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I'm tired of this show. Account closed there earlier. I can only say that there was no automatic crediting of the 50 spins as described on the homepage. Customer service there is a disaster, doesn't answer, at Skill on Net that's apparently considered good manners. So the topic can be closed. Thanks Casino Guru.

Habe keine Lust mehr auf diese Show. Account dort vorhin dicht gemacht. Ich kann nur sagen, dass es keine automatische Gutschrift der 50 Spins gab, so wie auf der Homepage beschrieben. Kundenservice dort ist eine Katastrophe, antwortet nicht, bei Skill on Net gehört das anscheinend zum guten Ton. Das Thema kann somit geschlossen werden. Danke Casino Guru.

Hello Gamblesempl,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Simba Games Casino to the conversation to participate in the resolution of this complaint.

Hi Peter. This is no longer necessary. As I already wrote, I closed the account there and will certainly no longer deposit and play there. The matter is settled.

Hallo Peter. Das ist nicht mehr nötig. Wie ich schon schrieb habe ich den Account dort geschlossen und werde dort sicher nicht mehr einzahlen und spielen. Die Sache ist erledigt.

Hi Gamblesempl,

I understand and accept your decision to close the complaint. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter