Raptor Casino - Оттеглянето на играча се забави.

Hello ,

I have an issue with the specific Casino ,

I have completed a withdraw of 260e from 26th of April and even today i haven't receive my funds.

The Casino claims that they have paid the amount of money but i haven't receive anything.

Even i had to send them the E Statement from my bank account.

But till today nothing.

Can you please help???

Thanks

Dear Tolis12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening,

I have done successful uploads in the past with no problems!!

As for the verification, I was never asked!!

and the money was collected without any active Bonus!!

Thanks

Καλησπερα σας,

Εχω κανει επιτυχημενες αναληψεις στο παρελθον χωρις κανενα προβλημα!!

Οσο αφορα την επαληθευση δν μ ζητηθηκε ποτε!!

κ τα χρηματα συγκεντρωθηκαν χωρις καποιο ενεργο Bonus!!

Ευχαριστω

Thank you for your reply, Tolis12. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? Have you received any transaction tracking number from the casino?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good evening,

The exchange at the casino seems to be complete from 25.04!!

No one gave me any tracking number the only thing I was asked for was the E Statement from my bank account.

I send almost every day and the only response I receive is that they do not have any information from the payment provider.

thanks

Καλησπερα σας,

Η συναλλαγη στο καζινο φαινεται σαν ολοκληρωμενη απο τις 25.04 !!

Κανενας δν μ εδωσε οποιοδηποτε αριθμο παρακολουθησης το μονο που μου ζητηθηκε ηταν το E Statement απο τν τραπεζικο μου λογαριασμο.

Στελνω σχεδον καθημερινα κ η μονη απαντηση π λαμβανω ειναι οτι δν εχουν καποια ενημερωση απο τον παροχο πληρωμων.

ευχαριστω

Unfortunately, the casino is not interested in commenting on the 3rd party platforms' complaints and the casino's internal policy is clear and transparent, on a high level. It means the customer support should be willing and helpful in resolving the players' issues.

Please, try contacting them again with reference to this complaint and let us know if there is anything new. Thank you for your understanding.

I have spoken with the casino but the problem is still remains.

i have no update from the payment provider and after 1 month i m still trying to get my money!

Could you please forward me the latest conversation you had with the casino?

Thats the last conversation i had with Raptor Casino today!!

Thank you very much, Tolis12, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Tolis12,

I am sorry to hear that your withdrawal has been delayed, and sorry for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Raptor Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Raptor Casino team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? Does the casino have any update on this?

Thank you in advance for providing the information.

Problem solved today!!!

I received my money!!

What great news!

Thank you, Tolis12, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru