QuickSlot Casino - Играчът се оплаква, че не е получил кешбек бонус.

Hello!

I made a deposit of a total of over €1000 at QuickSlot casino on 24.02.2023 between 04.15-06.15 in the morning.

The casino's terms and conditions state;

Cashback is calculated daily on deposits made and lost between 06:00 - 05:59 CET. 10% daily cashback every day.

Which means cashback 24 hours. The casino does not want to count the deposit between 04.15-05.59. They only count between 05.59-06.15

And today I only got €6 cashback.

When I asked where is the rest of the cashback, I was told that I did not qualify for cashback. I asked If there is cashback for 24 hours how is it possible to not qualify for cashback?

I received an answer that;

We last calculated 24/02 6:00 - 25/ 5:59 CET.

They haven't counted the day before and they don't want to count.

As soon as QuickSlot casino did not calculate 950 euros l deposited and lost. They did not pay yesterday and today 95 euros which is 10% of 950 euros.

They calculated 60 euros and paid 6 euros cashback. The person on the chat is so amateurish.

I could not explain if there is 24 hour cashback how is it possible to not qualify for cashback?? I have sent all my documents for verification of my account and I have not received any reply either?

I will never play with this unprofessional casino again.

Hej!

Jag gjorde en insättning på totalt över 1000€ på QuickSlot casino den 24.02.2023 mellan klockan 04.15-06.15 på morgonen.

På casinots villkor står det;

Cashback beräknas dagligen på gjorda och förlorade insättningar mellan 06:00 - 05:59 CET. 10 % daglig cashback varje dag.

Vilket innebär cashback 24 timmar.Casinon vill inte räkna insättningen mellan 04.15-05.59. De bara räknar mellan 05.59-06.15

Och idag fick jag bara 6 € cashback.

När jag frågade var är resten av cashback fick jag till svar att jag inte kvalificerade mig för cashback. Jag frågade Om det finns cashback i 24 timmar hur är det möjligt att inte kvalificera sig för cashback?

Jag fick svar att;

Vi beräknade senast 24/02 6:00 - 25/ 5:59 CET.

De har inte räknat dagen innan och de vill inte räkna.

Så snart beräknade QuickSlot casino inte 950 euro l insatt och förlorat. De betalade inte igår och idag 95 euro vilket är 10 % av 950 euro.

De beräknade 60 euro och betalade 6 euro cashback. Personen på chatten är så amatörmässigt.

Jag kunde inte förklara om det finns 24 timmars cashback hur det är möjligt att inte kvalificera sig för cashback?? Jag har skickat alla mina dokument för verifiering av mitt konto och jag har inte heller fått något svar?

Jag spelar aldrig med detta oprofessionella casino igen.

Dear Veysel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Veysel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.