Point Loto Casino - Играчът се оплаква, че не е спечелил нищо.

They cheat almost every day, all my favorite slots have been turned 70-80%. It's very difficult to win now! Some slots have reduced the% of winnings tenfold! They have turned up very much over the past month, it just became so noticeable !!!

Вводят в обман, почти каждый день, все мои любимые слоты скрутили на 70-80%. Выиграть сейчас очень сложно! Некоторые слоты вовсе % выигрыша снизили в десятки раз! Очень сильно уж накрутили за последний месяц , это прямо так заметно стало!!!

Dear Павел,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Павел,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.