Parimatch Casino IN - Заявката за самоизключване на играча се игнорира.

Despite requested multiple times to close /self exclude me from this site ,they are not taking any actions against my request

Dear reddysandyadmala,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

I checked the website and found this information:

https://pari-matchin.com/en/self-exclusion-long

If you feel that the sense of control is slipping away from you, we invite you to reach out to our Customer Support Department immediately via email or chat and ask to self-exclude you from any gambling/betting activities for a certain period of time. Upon request, we will also take all reasonable steps to prevent any promotional or marketing materials from being sent to you.

• Have you explained your reasons for requesting a self-exclusion from the casino to support?
• Have you specified for how long you wish to be self-excluded?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes ,I've mentioned reason ,and I've sent the documents ,whatever they asked ,aadhaar card ,selfi with holding aadhaar card .unfortunately I've deleted the emails which are sent to parimatch .but yes I did these things multiple times .

Thanks for the explanation.

I would recommend that you send another request, but this time, include me in the copy of your request.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the Subject of the email should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Parimatch Casino Support,

I’m writing to inform you that I wish to be immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is ...

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@parimatch.in (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments. Thank you in advance for your reply.

Dear reddysandyadmala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas ,I've sent email to parimatch and added you in cc .attached id proof( indian aadhaar card) along with selfi holding id ( parimatch ask usually for security verification and self exclusion ) .

Thank you