Parimatch Casino IN - Депозитът на играча не е потвърден.

Dear Rahulop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Pls ask parimatch casino to investigate this with payment provider

How can I contact to payment provider

Casino have to be connect with payment provider

Are u understand?

Take answer from casino

Help me

I fully understand your frustration, Rahulop. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 25 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Why r u done this long time

I already attached all details of transaction

Just some days work only

Just take answer from parimatch and given all details of transaction and I also tell my gateway which on I do transaction

Just do the share details with gateway manager and ask reply they will receive or not my funds

If they received my deposit and just add it in my account

@tomas

Can u take reply from parimatch casino

Their team expert find my deposit but they didn't credited in my account till now

Kindly chk this

Their expert already got my deposit but they didn't credited it in my account till now pls help

When I go to chat support they didn't give any valid reply of this complaint pls help

Thanks for the update.

Could you please share a recent screenshot of your deposit history with the transaction in question visible as it appears in your player's profile?

When exactly was your casino ticket resolved?

My complaint ticket is already resolved but they didn't refund in my bal in my account nor didn't credit deposit in my account pls help

Chk this

Kindly look into this matter

It's serious

Pls chk this 1 more

They didn't reply on email till now pls help

I did complaint for refund and deposit in my account also pls help

@tomas pls reply

Dear Rahulop,

Since the status of your deposit of 6500 INR is 'declined' I would recommend you contact your payment provider. If the money got lost during the transaction, it will take some time before it’ll be credited back to your bank account.

Are u mad mr Tomas ?

Why r u not understand this that payment provider onboard on parimatch casino casino by parimatch casino not me.

User will do transaction by payment merchants.

If any payment transaction is failed or money deducted from user's bank account parimatch casino have to contact payment provider which they on board.

I m already complaint about this in parimatch it's completely successfully but didn't credited my amount in my account.

Why r u not take reply from parimatch casino?

How can I contact payment provider ?

There is no information written about payment provider on payment page.

I have no information about the payment provider how can I contact him ?

Can u ask the parimatch casino about payment provider contact number ya anything else and give me so that I do contact him for my refund or confirmation of my transaction.

Give me payment provider manager information like mail support or any thinh elaso for contact him

I will do contact

Why is parimatch casino not contact the payment provider for confirmation of my transaction?

Payment provider onboarding by parimatch casino not me

Are u understand?

I am sorry for not replying sooner.

If you used a bank transfer, the payment provider in question would be your bank.

Kindly contact your bank and inquire about the transaction. Check your bank account for any returning amount corresponding to the deposit amount and let me know about the result.

I m already confirmed from my bank

Their is no pending amount to credit in my account

Parimatch executive solved my problem but didn't credited my amount in my account nor refund my amount in my bank account

Till now I have done 3 complaint about my deposit

And all 3 are resolved but didn't received refund not amount in my account

Pls help

I m showing u my latest complaint but didn't credited my amount in my account pls help it's more than 24 days gone till now I didn't get any proper reply on email from parimatch financial department pls help

Thanks for the reply.

Please provide me with a communication between your bank and you regarding the transaction. My email is tomas@casino.guru

Dear Rahulop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already contacted my bank and tell all the issue they will send me confirmation of that transaction in wiitten in email id

When I receive I will send here also

Please keep me informed about any further developments.

Dear Rahulop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.