Parimatch Casino IN - Акаунтът на играча е блокиран поради подозрителна дейност.

My parimatch account is blocked,

I have money in my account,

#i am never use bonus ,

# my account is fully verified,

# I'm done many successful deposit and withdrawal before,

#suddenly parimatch blocked my account with funds inside in my account,

Parimatch blocked account and I'm unable to login in my account,

Please help me ,

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Thanks for reaching out to us. We are always glad to assist you, and eagerly want to solve your every query. Unfortunately, after careful consideration, we regret to inform you that we have detected a suspicious activity in your account, which includes lots of suspicious transactions, deposits and withdrawals that were made from your account.

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In regards to the above statement we would like to inform you, that we have decided to block your account forever, which means that unfortunately you will not be able to play with us further. We apologize for the inconvenience caused. However, you are able to withdraw the remaining balance from your account "

Dear Mohit321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Do I understand correctly that INR6393 (dispute value) is being held in your casino account?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have exactly 6363 rupees in my account,

I'm playing casino games , please check the screenshot attached,

My account is fully verified,

Please forward my complaint to parimatch support representative,

I want my money please forward my complaint,

Parimatch support not responding in emails, I'm contacting parimatch live chat support they said my account is blocked,

Thank you very much, Mohit321, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Mohit321,

I'm Michal, and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter. Just so you know, if the casino has valid reasons for closing a player's account they are entitled to do so, however, if the player has not breached any rules the account balance should be paid to the player prior to closing such account.

We would like to invite Parimatch Casino IN to join the conversation.

Dear Parimatch Casino IN,

I can understand that you are entitled to close any account if there are valid reasons to do so. However, as far as I understand it, you informed the player they would be able to withdraw the funds from their account balance. How and when will this withdrawal be processed?

Hello team ,

Someone withdrawal money from my account 6360 rupees,

Please give compensation

My account - 534830828

My account is unblock but someone withdrawal my account balance 6360 rupees,

I want compensation,

Parimatch done froud in my money they sent my money to someone else account,

Please help me i want compensation

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi!

Here is reply from Support Team

For this client we have carefully analyzed the case, and from the side of hacking suspicion guys.

We have no reason to believe that someone has gained access to his account, the client is solely responsible for deposits and withdrawals to the correct payment methods that he chooses when making transactions.

Hello someone withdrawal my money ,

You blocked my account and then my account open and my money withdrawal to someone else bank account,

Sir I want compensation,

Why you changed my registered email,

Dear casinoguru and parimatch,

Parimatch support change my email to hacker email and then hacker withdrawal my money,

So parimatch fully responsible in this why parimatch change my email,

I want full compensation of 6393 INR,

Please give compensation 6393 rupees in my parimatch account,

Regards

Mohit

Dear Mohit321,

I've reached out to the Pari Match team for more details. At present, there's no evidence of suspicious activity or hacking detected on your account.

Could you please provide any evidence to support your claim that the Parimatch team changed the email address linked to your casino account without your approval?

Dear Mohit321,

After a review of all the available evidence from the casino, sadly, it is very difficult for us to proceed with this case without sufficient supporting evidence from you. We would like to help you, but it’s impossible for us at this time and we are forced to REJECT your complaint.

We apologize for any inconvenience this may cause and regret that we cannot offer further assistance in this instance.

Best regards,

Michal

Casino Guru