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Good evening,

I am writing to lodge a complaint against Black Ocean N.V, the company behind the betting websites nashbet.com, apxbet.com, and copagolbet.com, for failing to process my balance and allow me to withdraw my funds. I have an account on nashbet.com with a balance of 688 euros for the past four months, but every withdrawal attempt I make is consistently rejected. I've tried verifying my account to no avail, the live support doesn't work, and I have received zero responses via email. This lack of response is coming not only from the email at nashbet.com but also from the ones at apxbet.com and copagolbet.com. I desperately need some assistance in recovering my funds. Despite all my efforts, they simply don't seem to care.

Best Regards,

Boa noite,

Venho por este meio fazer queixa da Black Ocean N.V empresa dos sites de aposta nashbet.com apxbet.com e copagolbet.com por não processar o meu saldo e deixar levantar os meus fundos. Tenho conta no nashbet.com e tenho 688 euros de saldo faz 4 meses, consistentemente tento levantar e dá sempre rejeitado. Verifiquei a conta mas sem sucesso, o live support não funciona, e tenho sempre 0 respostas via email. Não só do email do nashbet.com mas como dos outros apxbet.com e copagolbet.com Por favor necessito de alguma ajuda para reaver os meus fundos. Tentei de tudo, mas sem efeito simplesmente nao querem saber.

Com os melhores cumprimentos

Hello zarteck322,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CopaGolBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that 1 complaint may be related to 1 casino only.

Looking forward to your answer.

Regards,

Nick

My problem is with nashbet.com which is from the same COMPANY as Black Ocean BV. I have 688 euros stuck there, and no one answers me. my company from APXBET and COPAGOLBET. I uploaded my documents in November and December of last year (2023). I never used any bonuses. The casino never responded to me via live chat (always offline and not via EMAIL, some emails don't even exist, they bounce back). Please help me contact Black Ocean BV to pay me the funds from nashbet.com

O meu problema é com o nashbet.com que é da mesma EMPRESA a Black Ocean B.V. Tenho lá 688 euros presos, e ninguém me responde. a minha empresa da APXBET e da COPAGOLBET. Dei upload dos meus documentos em novembro e dezembro do ano passado (2023). Nunca usei bônus algum. O casino nunca me respondeu via live chat( sempre offline e nem via EMAIL alguns emails nem existem, voltam para trás). Ajudem me a contactar a Black Ocean B.V para me pagarem os fundos do nashbet.com

Hello zarteck322,

Do I understand it correctly that the issue is related to Nashbet.com? Can you please forward any communication between the casino and you to nikolas.b@casino.guru? Did you ever begin the verification process there?

Good morning Yes. Nashbet does not respond to me, rejecting all withdrawals in the last 4 months. I uploaded the documentation and it was never approved. The live support does not work, how is it possible for Black Ocean NV to still have this website functional? Excuse me and everything, and at the same time you have APXbet and COPAGOLBET? Yes, I started checking and no one ever did anything, nothing is automatic. the site is simply GHOST. Help me please.

Bom dia, sim. A nashbet nao me responde, rejeita me todos os levantamentos nos ultimos 4 meses. Dei upload a documentaçao e nunca foi aprovada. O live suporte nao funciona, como é possivel a Black Ocean N.V ainda ter este site funcional? Com licença e tudo, e ao mesmo tempo tem a APXbet e o COPAGOLBET? Sim iniciei verificaçao e nunca ninguem fez nada, nada é automatico. o site é simplesmente FANTASMA. Ajudem me por favor.

Thank you zarteck322 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello zarteck322 ,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter.

We would like to invite Nashbet Casino to join the conversation.

Dear Nashbet Casino,

Can you please provide more information on why the player's withdrawal requests are rejected all the time?

It seems that the nashbet, apxbet and copagolbet company does not want to respond, or pay me the funds. How will it be resolved? Do you leave a ghost website active just to scam?

Parece que a empresa do nashbet, da apxbet e do copagolbet não quer responder, ou me pagar os fundos. Como se vai resolver? Deixam um site fantasma no ativo só para burlar?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They should contact APXBET and copagolbet. They are the same company, the same casino. all the same. Just question these same sites. I'm sure someone will speak for nashbet. which is literally a scam site, abandoned, eating deposits.

Deviam contactar o APXBET e o copagolbet. São a mesma empresa, o mesmo casino. tudo igual. Basta questionar esses mesmos sites. De certeza que alguém vai falar pela nashbet. que é literalmente um site de burla, abandonado, a comer depositos.

I should mention that NASHBET changed the website logo to ATLAS. In other words, they are active, they just don't want to accept my withdrawal. 🙂

Devo mencionar que o NASHBET mudou o logotico do site para ATLAS. Ou seja estao ativos, so nao querem aceitar o meu levantamento. 🙂

Dear zarteck322,

Unfortunately, I have not received any communication from Nashbet Casino. While there is still some time for them to respond, I will persist in my attempts to contact the casino team. However, given their current uncooperative stance and the peculiar logo change, suggesting a potential name alteration for the entire casino, the chances of a positive resolution to your complaint seem rather uncertain.

Ok, I understand, but that's how the same company is active. with the copagolbet and APXBET websites. in other words, you can contact these sites/companies so that they can solve the problem for me, on their other site NASHBET (changing to atlas). Why is this not possible? It seems very simple to solve.

Ok entendo, mas é assim a mesma empresa está no ativo. com os sites copagolbet e APXBET. ou seja, pode contactar esses sites/empresas para que me resolvam o problema, no outro site deles o NASHBET(a mudar para atlas). Porque é que isto nao é possivel? parece me bem simples de resolver.

Dear zarteck322,

I have tried to contact the casino repeatedly but had no success. The contacts we previously had with people who were cooperating with us regarding helping player complaints are not responsive anymore. Our previous attempts to mediate other player complaints on other Black Ocean NV owned Casinos were ignored too, which clearly shows the Black Ocean NV team is not interested in cooperating with us by resolving player complaints. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino team's approach. If the casino team decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru