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I’ve been previously banned due to gambling addiction they kept sending me emails to play

I had €40,000 they made some lie up that I spent it which I didn’t didn’t pay me out after I asked them to help I provided all documents kept on lying just not to pay out

Hello Mohammed,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand completely what happened. Did you request self-exclusion from this casino in the past, or you have been banned by the casino? Were you able to open another account after this? Perhaps some timeline with more details could be helpful here.

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

i asked to be blocked due to gambling addiction, I didn’t open another account they automatically opened the account back allowing me to play they sent me a email saying I need to verify my to get a refund

When exactly did you request the self-exclusion? Did you clearly specify in your request the reason for account closure and for how long you wish your account to be closed?

Would you be so kind and forward me the request together with all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

I asked for life time block on live chat as telling them I have a gambling addiction and mental health issues

Even when I won the money I told them to block so I didn’t use the money up but they said it’s not something they do

I still haven't received any emails from you. Would you be so kind and forward me the self-exclusion request together with all the relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Dear Mohammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.