Жалбата се отнася до Magic365, който не беше посочен тук. Играх в казино Magic365. Те също имат luckybird, slottica и spinamba. Нека опиша проблема.
На 24.10.2024 г. получих безплатни завъртания. От тези завъртания успях да спечеля над 1000 PLN. Изискването за залог беше x45. Представете си, изпълних това изискване. Имаше над 52 000 PLN. Казиното трябваше да има около 46 000 PLN, а останалите за мен. Сумата за мен беше около 6400 PLN. Направих заявка за теглене на 2500 PLN - това е техният лимит. Оттеглянето беше отказано. Казаха, че съм нарушил правилата, защото съм играл веднъж с по-висок залог - беше 10 PLN. С техния бонус можете да залагате максимум 9 PLN. Веднъж случайно натиснах 10 PLN и се появи съобщение, че не е позволено, така че не играх. Твърдят, че съм играл на този залог. Не спечелих нищо на този залог. Чувствам се измамен, защото ако смятат, че съм нарушил правилата за бонуса, защо ми позволиха да продължа да играя? В крайна сметка според тях така или иначе нямаше да мога да изтегля парите. Те просто искаха да увеличат баланса си. Техните правила са много несправедливи и вредни. Как след такъв завършен залог могат да откажат изплащане, защото казват, че веднъж съм заложил на по-висок залог, на който така или иначе не съм спечелил нищо? В друго тяхно казино, Luckybird, спечелих 680 PLN - те отказаха изплащането, твърдейки, че имам бонус по време на играта и излязох от играта. Това е абсурдно. Кой нормален би напуснал бонус игра? Това наистина е трагедия. Моля, помогнете, бих искал да възстановя печалбите от Magic365. Толкова много се борих. Играх ден и половина, за да изградя този баланс и да изтегля излишъка. Поисках тегленето на 25.10.2024 г. и след това беше отменено.
The complaint concerns Magic365, which wasn't listed here. I played at the Magic365 casino. They also have luckybird, slottica, and spinamba. Let me describe the issue.
On 24.10.2024, I received free spins. From these spins, I managed to win over 1000 PLN. The wager requirement was x45. Imagine, I met this requirement. There was over 52,000 PLN. The casino was supposed to have around 46,000 PLN, and the rest for me. The amount for me was about 6400 PLN. I made a withdrawal request for 2500 PLN - that's their limit. The withdrawal was denied. They said I broke the rules because I played once with a higher bet - it was 10 PLN. With their bonus, you can bet a maximum of 9 PLN. I pressed 10 PLN by accident once, and a message appeared saying it wasn't allowed, so I didn't play. They claim I played at that stake. I didn't win anything at that stake. I feel cheated because if they believe I broke the bonus rules, why did they allow me to continue playing? After all, according to them, I wouldn’t have been able to withdraw the money anyway. They just wanted to increase their balance. Their rules are very unfair and harmful. How, after such a completed wager, can they refuse a payout because they say I once bet at a higher stake on which I didn't win anything anyway? In another casino of theirs, Luckybird, I won 680 PLN - they refused the payout, claiming that I had a bonus during the game and exited the game. That's absurd. Who in their right mind would exit a bonus game? It's truly a tragedy. Please help, I'd like to recover the winnings from Magic365. I struggled so much. I played for one and a half days to build that balance and withdraw the surplus. I requested the withdrawal on 25.10.2024, and it was then canceled.
Skarga dotyczy Magic365, nie było go tutaj na liście. Grałam w kasynie Magic365. Oni mają także luckybird, slottica, spinamba. opiszę problem.
24.10.2024 roku otrzymałam darmowe obroty. z tych obrotów udało mi się wygrać około ponad 1000 PLN. warunek obrotu x 45. Prosze sobie wyobrazić, że zrobiłam ten obrót. Było ponad 52000 PLN. dla kasyno miałoby być 46000 PLN ( około ) reszta dla mnie. reszty dla mnie wyszło 6400 PLN około. Zrobiłam zlecenie wypłaty na 2500 PLN - taki limit mają. Odmówiono wypłaty. powiedzieli, że złamałam regulamin bo jeden raz zagrałam za wyższą stawkę - było to 10 PLN. na bonusie u nich można za 9 PLN maksymalnie. i powiem tak, wcisnęło mi się przez przypadek 10 PLN jeden raz i pokazał się komunikat, że nie wolno i ja nie zagrałam. oni mówią , że zagrałam na tej stawce. nic nie wygrałam na tej stawce. i czuję się oszukana, bo jeśli według nich złamałam zasady bonusu to dlaczego pozwolili mi dalej grać? przecież według nich i tak nie mogłabym wypłacić tych pieniędzy. po prostu chcieli, aby nabić im saldo. ten ich regulamin jest bardzo niesprawiedliwy i krzywdzący. Jak przy tak zrobionym obrocie można odmówić wypłaty bo według nich jeden raz obstawiłam za wyższą stawkę na której i tak nic nie wygrałam. w innych im kasynie Luckybirg wygrałam 680 PLN - odmówili wypłaty twierdząc, że podczas gry miałam bonus i wyszłam z gry. to jakieś nieporozumienie. kto normalny podczas gry bonusowej ją wyłącza. naprawdę jakaś tragedia. proszę o pomoc, chciałabym odzyskać wygrane pieniądze w magic365. tak strasznie isę namęczyłam. grałam półtorej dnia żeby to saldo zrobić i nadwyżkę wypłacić. wypłatę zleciłam 25.10.2024 i wtedy też anulowano ją.
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