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Hello, I noticed that the pages are always hanging or hacking. So the money is downplayed. Then I would always be kicked out. ultimately paid in nothing won. which is weird.

Hallo mir ist aufgefallen das die Seiten immer hängen oder hacken. So wird das Geld heruntergespielt. Dann würde ich immer rausgeschmissen. letzendlich eingezahlt gar nix gewonnen. was komisch ist.

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, along with any relevant communication to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.