Jokerino Casino - Играчът се оплаква, че не е спечелила нищо.

This is really about the principle, I've never experienced such a bad casino ... Deposits were really gone in five minutes ... Support mega unfriendly ... Dirt ... that's it

Hier geht es echt um das Prinzip, so ein schlechtes Casino hab ich noch nie erlebt ... Einzahlungen waren echt in fünf Minuten weg ... Support mega unfreundlich... dreck ... ist das

Dear Bianca,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Bianca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.