House of Spades Casino - Играчът изпитва затруднения при участие в турнир.

House of Spades offers a promotion called House tour. In this kamanja, the player has to do different tasks, and when the tasks are completed, he gets a reward.

I'm going to the third challenge room, from this room I have one challenge to complete and should participate in the tournament. The problem with this tournament entry is that I don't know what amount to play the tournament game with or what else I need to do to complete the challenge. I have tried to participate in the tournament several times, made a small deposit for it and played a reasonable amount of money in the game that is part of the tournament. I have seen my ranking, so I guess I was able to participate in the tournament. So my problem is that I don't know how to complete the challenge, that is, what must be done to complete the participation in the tournament.

I have been in contact with Casino's support several times about the subject, but they haven't been able to answer. It has only been promised each time to get in touch later by email, but I have never received such a contact. So it's been several months now.

House of spades tarjoaa kampanjan nimeltään House tour. Tässä kamanjassa pelaajan tulee tehdä erilaisia tehtäviä, ja kun tehtävät on suoritettu, saa palkkion.

Olen menossa kolmannessa haastehuoneessa, tästä huoneesta minulla on yksi haaste suorittamatta ja siinä pitäisi osallistua turnaukseen. Ongelma tässä turnaukseen osallistumisessa on, että en tiedä millä summalla turnauspeliä pitää pelata tai mitä muuta minun pitää tehdä, jotta saan haasteen suoritetuksi. Olen useamman kerran yrittänyt osallistua turnaukseen, tehnyt sitä varten pienen talletuksen ja kierrättänyt kohtuullisen määrän rahaa turnaukseen kuuluvassa pelissä. Olen nähnyt itseni sijoituksen, eli turnaukseen olen kaiketi pystynyt osalistumaan. Ongelmani on siis se, että en tiedä, millä tavoin saan haasteen suoritetuksi, eli mitä pitää tehdä, että saan turnaukseen osallistumisen täytetyksi.

Olen ollut useasti yhteydessä casinon tukeen aiheesta, mutta sieltä ei ole osattu vastata. On vain joka kerta luvattu ottaa myöhemmin sähköpostilla yhteyttä, mutta tällaista yhteydenottoa en ole koskaan saanut. Tästä siis jo useampi kuukausi.

Dear tatta12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with House of Spades Casino.

Could you please explain if the issue is in any way related to any gambling activity in the casino?

Please share any supporting evidence of the issue here or alternatively send it to my email at tomas@casino.guru

Please understand that without any evidence we cannot confront the casino nor penalize them in any way.

Looking forward to your reply.

Best regards,

Tomas

Hey,

So it's generally the site's casino tournaments, so you participate in them by betting on certain games. The criteria can be, for example, the amount invested or the profit, as far as I understand, on the site in question, most of the winnings of the casino tournament are distributed specifically based on how much the player has invested in the game.

Participating in the tournament is therefore one of the criteria in the House Tour campaign, when the player has completed all the challenges in the room, he receives a cash prize and gets to the next room. Participating in the tournament is the last challenge for me. This is a campaign offered by the casino, so I assume that I can participate in it. I would like to know if I have somehow been blocked out of this campaign, or why I have not been able to complete the tournament task. So I've been able to participate in the tournament, but for some reason I haven't been able to complete it in the House Tour campaigner.

Hei,

Kyseessä siis yleisesti sivuston kasinoturnaukset, niihin siis osallistutaan panostamalla tiettyihin peleihin. Kriteerinä voi olla esimerkiksi panostettu summa tai voitto, ymmärtääkseni kyseisellä sivustolla suurin osa kasinoturnauksen voitoista jaetaan nimenomaan sen perusteella paljonko pelaaja on panostanut peliin.

Turnaukseen osallistuminen on siis yksi kriteeri house tourin kampanjassa, kun pelaaja on suorittanut huoneen kaikki haasteet, hän saa rahapalkinnon ja pääsee seuraavaan huoneeseen. Tuo turnaukseen osallistuminen on minulla viimeinen haaste. KYseessä on kasinon tarjoama kampanja joten oletan, että voin siihen osallistua. Haluaisin tietää onko minut jollain tavalla blokattu ulos tästä kampanjasta, vai miksi en ole saanut turnaustehtävää suoritetuksi. Olen siis pystynyt osallistumaan turnaukseen, mutta en ole jostain syystä saanut sitä siihen house tourin kampaanjaan suoritetuksi.

Dear tatta12,

I am afraid we will need relevant communication from the casino in order to figure out if the problem is something we can assist you with.

Please understand loyalty features such as this are entirely under the authority of the casino and we cannot ask them to make any part of it available to you. We also cannot punish them if they fail to assist you with it.

My email is tomas@casino.guru

I'll await your reply.

Dear tatta12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.