HITLOTO Casino - Дълъг процес на проверка

Dropped everything they wanted, filled out an account. Said wait waited 3 weeks 0 reactions. I contacted them again why there is no conclusion. They write the same thing again to dump documents, I write that I dumped everything. They say wait for the answer but the answer has not been waited. And every time

Скинув їм все що вони хотіли, заповнив акаунт. Сказали чекати прочекав 3 тижні 0 реакції. Зв'язався знову з ними чому нема виводу. Вони знову те саме пишуть щоб скинути документи, я пишу що все скинув. Вони кажуть чекати на відповіть але відповіді так і не дочекався. І так кожен раз

Dear Igor

Thank you for submitting your complaint. I am sorry to hear about your troubles. Could you please forward to me the last email or conversation from the casino regarding your issue? Sometimes, it is possible that casino email ends up in the spam mail folder, so make sure to check there, too.

In the meantime, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of the player to whom the money is being sent. None of the serious and licensed casinos take KYC (know your customer) procedures lightly. Thank you in advance for your reply.

Best regards,

Satrio

Dear Igor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Regards & happy holidays

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.