Gratorama Casino - Питането на играча относно процедурата за отказ

Hello, because not much in it I entered in a cashout amount of 200 euros and I waited all week but how I sent it to the bank so we there advice pise you have a pending cashout reqest I do not know if I wait longer or what I do in such a case

Dobry den jelikoz se moc v tom nevyznam zadala jsem v cashout sumu 200 eur a cekala jsem cely tyden ale jak jsem to odeslala na bank tak my tam porad pise you have a pending cashout reqest nevim jestli mam cekat dele nebo co mam delat v takovem pripade

Dear Kristyna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC (Know Your Customer) verification successfully in the past? How many days ago you have submitted a withdrawal? Additionally, could you please forward me a link of the specific bonus that you have redeemed and played? I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Kristyna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.