Golden Lady Casino - Оттеглянето на играча се забави.

I requested a withdraw on 5/13/2020 and its now 6/8/2020 and still have not received anything. I message chat two weeks ago and they said I would get paid last week and then last week on 6/3/2020 they said in 48 hours and now on 6/8/2020 I still havent been paid and chat just told me within 3 business days. I just keep getting lied to about when Im gonna get paid

Dear Montana,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Could you please advise if it has been your first withdrawal and which payment method you have opted for? Thank you in advance for your reply. I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petronela

It is my first withdrawal and the payment method is bitcoin

Thank you very much Montana for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Montana,

I looked at your complaint and will do my best to help you. I would like to invite Golden Lady Casino into this conversation. Can you give us some statement of withdrawal status, please?

I still have not been paid even though the live chat says that I will be paid by a certain deadline but it’s never met

We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Montana,

I've received information from the Casino that they've paid your winnings. Can you confirm this, please?

Dear Montana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.