Gambola Casino - Играчът не може да получи необходимата информация от казиното.

Hello sai1331,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Gambola Casino. Please allow me to ask you a few more question before we would move forward.

Are any of the personal information you gave to the casino legit? Are you trying to find out the limit of your loss or max bet? When was the last time the casino responded to you and what was it?

Please note that if you gave false information to the casino, they won't be able to verify you ever and your account will be most likely closed. Also if the casino request any kind of personal information, you will have to provide it to them otherwise they won't finish the process.

Also please note that the amount of bet you can do is not connected to the max loss limit.

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Thank you for your support

When you get support from the casino, you have to answer all the questions.

I thought the phone number question could be replaced with another question "because it's an individual question".

Personally, I cannot say that the "supported operator" does not use 100% illegally.

A, question (name, date of birth, phone number),

Question B, for example (name, date of birth, email address, zip code, etc.)

Also about the phone number

Assuming it was 123-1234-1234

I think that 123-1234-12 ** will be enough to verify your identity.

It's a natural idea in terms of protecting personal information,

But if that's a rule, end users have no choice but to obey.

サポートありがとうございます

カジノにサポートを受ける際に、質問されたら全て答える必要が有るのですね。

私は「個人を特定する為質問なので」電話番号の質問は他の質問に変えられると思っていました。

個人的には「対応されているオペレーターさん」が１００％不正使用しないとは言い切れません。

A,の質問（名前、生年月日、電話番号）を、

B、の質問例えば（名前、生年月日、メールアドレス、郵便番号、等等）変更や

また電話番号についても

123-1234-1234だったとして

123-1234-12**で十分本人確認が出来ると思います。

個人情報保護の意味で当然の発想なのですが、

しかしそれがルールでしたら、エンドユーザーは従うしか有りません。

Dear sai1331,

I can understand your concerns about the security but the casino has it's own system for it too. Unfortunately, once you register there - you accept to their terms. On the other side, they agree to keep all your information private. If you once used an information during the registration, they have access to it anyway and they are asking it from you only to verify your identity. Please try to contact them again and let us know if you were able to get the information you required.

Thank you for your detailed support.

Tell me your phone number, repeat.

I cannot disclose my phone to the casino.

I will give up support.

Thank you for your support.

Please close it with this.

決め細かい対応ありがとうございました。

電話番号を教えろの、繰り返しです。

カジノに電話を開示できません。

サポートは諦めます。

対応ありがとうございました。

これでクローズお願いいたします。

Dear sai1331,

Thank you for contacting us anyway. Based on your last post, we will be now closing the complaint. Please do not hesitate to contact us if you will come across any other trouble in the future again.

Best regards,

Nick