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I request reimbursement of the income made since I have seen that they accept player accounts from Spain and they have allowed me to register and deposit the money when at all times I have reflected that I was a player from Spain.

Solicito el reembolso de los ingresos realizados ya que he visto que jo aceptan cuentas de jugadores de españa y me han dejado registrarme e ingresar el dinero cuando en todo momento he reflejado que era jugadora de españa.

Dear Miri4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your withdrawal request has been pending for too long? Or did the casino reject your withdrawal?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It is not a withdrawal request, what I want is the reimbursement of my income, since I see that it is not a trustworthy casino and once I played my money I saw on the almost page or in the terms that Spanish players cannot play in that casino that in case of winnings they would not give me my money, so why would they let me open an account? That's why I want my deposits back

No es una solicitud de retiro, lo que quiero es el reembolso de mis ingresos, ya que veo que no es un casino de fiar y una vez jugado mi dinero vi en la pagina del casi o en los terminos que los jugadores españoles no podemos jugar en ese casino que en caso de ganancias no me daran mi dinero, ¿entonces para que me dejan abrir una cuenta? Por eso quiero que me devuelvan mis depósitos

As I demonstrate with the following capture, they do not allow players from Spain to open accounts or make deposits and in my case they have left me, that is why I want my deposits returned since it is a scam, since in case of winning money I do not they would give it

Como demuestro con la siguiente captura no dejan que jugadores de españa abran cuentas ni efectuen depositos y en mi caso me han dejado, por eso quiero la devolución de mis depósitos ya que se trata de una estafa, ya que en caso de ganar dinero no me lo darian.

I played in this online casino because it put in casinoguru that it admitted Spanish players and they let me register and deposit money.

I want to report them and take them to license court.

yo jugue en la este casino online porque ponia en casinoguru que admitia jugadores españoles y me dejaron registrarme he ingresar dinero.

quiero denunciarles y llevarles al tribunal de licencias.

Thank you for your reply, Miri4444. I would like to emphasize that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here, but correct me if I am wrong, please.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Dear Miri4444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.