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Good morning. I consider it necessary to open this thread so that you please help me and explain how to file a claim with Jack Millions. The supposed Manager of my account is never available. In the terms and conditions they indicate that if you are VIPs you can request a withdrawal increase that despite requesting several times in writing I have never received a response. I have a significant amount of money in the account (more than 5k euros) and I am seeing that they are going to cause problems for the withdrawal. Please provide me with all possible information to find out if we can go to an international organization if it is necessary to review the case in the event that they continue to put up impediments.

Buenos días. Considero necesario abrir este hilo para que por favor me ayudeis y me expliquéis como poner una reclamación ante Jack Millions. La supuesta Manager de mi cuenta nunca está disponible. En los términos y condiciones indican que si eres Vips pueden solicitar un aumento de retirada que a pesar de solicitar varias veces por escrito jamás he obtenido respuesta. Tengo una importante cantidad de dinero en la cuenta ( más de 5k euros) y estoy viendo que van a poner problemas para la retirada. Ruego me faciliten todos los datos posibles para saber si podemos acudir a algún organismo internacional si es necesario que revise el caso en el caso de que sigan poniendo impedimentos.

Hello there,

just to make sure, are we talking about this casino?

https://es.casino.guru/Jackmillion-Casino-resena

I feel it would be good to start from the beginning. Do you need a manager to submit the withdrawal technically? Can you access the cashier? I would start right there. I understand you feel like troubles are rising, still, I would try to proceed.

May I also know whether your account has been fully verified? If not, be prepared to verify your account first.

Let me know soon, please.

Good morning.

In principle I don't need a manager for now. I have more than 5k euros in balance and I am waiting for my second withdrawal request to be confirmed. My account was verified (I have a screenshot of the chat because they never respond to email), and I have previously requested withdrawals, so in principle there should be no problem. If anything comes up, I'll forward it to you. Thank you very much for your kindness and predisposition. All the best

Buenos días.

En principio no necesito un gerente por ahora. Tengo más de 5k euros en balance y estoy a la espera de que confirmen mi segunda solicitud de retiro. Mi cuenta fue verificada (tengo pantallazo del chat por que al email no responden nunca), y he solicitado retiros anteriormente por lo que en principio no debería haber problema. Si surge algo, se lo trasladaré. Muchas gracias por su amabilidad y predisposición. Un saludo

Good Day.

That's great - I was hoping it was kind of an early precaution. If you ever have a bad feeling, I'll be here. Just reply to me and let me know what is wrong, and we (soon, I won't be the only active admin here) shall figure something up.

Thank you too and keep up! 🙂