Levantamento na sportaza

Good evening, I have been trying to make my first withdrawal since June 5th and I am told that it is pending, I believe it is due to the fact that the request for delivery of documents has not yet been requested, I have already contacted several times via chat to find out how I can send the documents since in the (verification tab it is completely impossible for me..., in the chat no one gives me a conclusive answer, they just say that the process is in progress and for me to continue waiting, I also sent 2 emails to support and they tell me that the request will be requested in the next few days, I'm starting to think it takes a long time. Has anyone experienced something similar and could help me?

Boa noite, estou desde dia 5 de junho a tentar efectuar o meu primeiro saque e é me indicado que està pendente, creio que é devido ao facto de a solicitação para entrega de documentos ainda nao me ter sido pedida, ja contactei diversas vezes via chat para saber como posso enviar os documentos visto que na (aba de verificação é me completamente impossivel..., no chat ninguem me dà uma resposta conclusiva, apenas dizem que o processo està em andamento e para eu continuar aguardar, mandei tambem 2 email para o suport e dizem me que a solicitação me vai ser pedida nos proximos dias, começo achar muita demora. Alguem ja passou por algo semelhante, e me poderia ajudar ?

Hi, I see that you should go through additional verification or send the casino some documents according to what you wrote. But is it just that they asked you to be patient and wait ? 

I would add that we give casinos 14 days to sort out the process both withdrawals and KYC, so if nothing moves forward by then and you don't have any new information, just that you have to be patient, that wouldn't be very pleasant for me. 

Therefore, if you reach this time, you can file a complaint with us and our team will try to help you. 

Of course it would be good to know what casino we are talking about.

Would you let me know ? 

Hello, today I finally received the request to send the sportaza casino documents, I will send the documentation in the meantime, hoping that everything goes as normal... as soon as I manage to make my first withdrawal, I will let you know 😉 thank you very much for your attention

Ola, hoje recebi finalmente a soliçitação para o envio dos documentos do casino sportaza, vou enviar entretanto a documentação, esperando que corra tudo dentro da normalidade...assim que conseguir fazer o meu primeiro levantamento, direi 😉 muito obrigado pela sua atenção

Sure, thanks for getting in touch. What documents does the casino require from you ? I firmly believe that you will go through this process and then you will be able to withdraw without further difficulties. 

I will wait for your update.🙂

Good evening, the verification is being carried out in a very complex way as you would expect, they will ask for a bi photo, proof of residence and a selfie, everything is ok, for now... the problem is the request for a bank statement for the month of May, with the deposits made at the casino, I have already sent the bank statement twice, including in PDF as requested... there are no deposits made at the casino in the statement, because I have already explained several times to the casino's employees, that all the deposits I made were through 25 euro cards from paysafcard... I don't understand why they are complicating me. .. 😕 if you can help me, please tell me...

Boa noite, a verificação està ser feita de forma bastante complexa como ja seria de esperar, pedirao foto b.i, prova de residencia e selfie tudo ok, pra jà... o problema està ser o pedido de extrato bancario do mês de Maio, com os depositos feitos no casino, ja enviei duas vezes o extrato bancario, inclusive em pdf como pedem... não existem depositos feitos no casino no extrato, porque jà expliquei várias vezes aos colaboradores do casino , que todos os depositos que efectuei forao através de cartoes de 25euros da paysafcard... não percebo o porque de me estarem a complicar. .. 😕 se me poder ajudar, diga me por favor...

Oh, and so you can't verify the account until you send some proof of those deposits, yes ?

So if you can't get anywhere and the casino can't help or advise you in this situation, you can file a complaint with us.

You can do so at this link. ⬅️

Our team will take a look at your situation and see if we can help.

Are you in?

Yes, that's right, at the moment it's still under verification... all the deposits I made were always with 25 euro paysafcard online cards, which are available in kiosks and stores, depositing will never cause me any problems, withdrawing is complicated... How do they want me to prove something that isn't on my bank statement??? I also wonder why this verification didn't take place at the beginning of registration, and it only appears now after trying to make my first withdrawal... I've already sent it. 2 emails explaining exactly what I'm writing here... I'm waiting for a response from them

Sim isso mesmo, neste momento continua em verificação...todos os depositos que fiz foi sempre com cartões de 25 euros paysafcard on line, que se vedem em kioskes e lojas, para depositar nunca me colocarão problemas, para levantar està ser complicado... como é que querem eu prove algo que não està no meu extrato bancario ???pergunto me tambem porque é que esta verificação nao decorreu no inicio da inscrição, e só surge agora após tentar fazer o meu primeiro saque....ja enviei 2 emails a explicar exatamente , o que venho de escrever aqui... aguardo uma resposta da parte deles

Well, casinos usually verify players on first withdrawal, so that's pretty common I would say. 

But on the other hand, I don't see a reasonable point in players being allowed to deposit via such paysafe cards. Because if there's a problem with that during verification, I can't imagine what you'd have to send as proof. Only methods where you have no problem showing that you have deposited in the casino should always be available. 

So I wonder what happens next and what they write off. If you don't move on, I've already suggested what you can do. So let's hold on. 

Good morning, I have just received a notification from the sportaza casino that they want me to prove that the deposits were made with paysafcard, they continue to insist that I send proof of my electronic wallet in a pdf file, of the paysafcard top-ups... sometimes I already I explained it to them, I wonder if they know what that is, or if they have the skills to do what they are doing...🙁 I think they are making the process difficult for me due to my balance being quite high, since they have also already I was limited in the bet amounts I bet (now I can only bet 1 euro at a time) but I understand that they are the ones who dictate the rules... as for recovering the balance that is rightfully mine, I think it's legitimate, as I won honestly without any infringement...

I've been betting for 14 years, and this is the first time this situation has happened to me,...I'll follow your advice and file a complaint

Bom dia, acabo de receber uma notificação do casino sportaza que querem que prove que os depositos forão feitos com paysafcard , continuão a insistir, para eu enviar provas da minha carteira electronica em ficheiro pdf , dos carregamentos paysafcard...às vezes que eu ja lhes expliquei, pergunto- me se eles sabem o que isso é, ou se tem competencia para desempenhar o que estão a fazer...🙁 penso que estão a dificultar me o processo devido ao meu saldo ser bastante elevado, uma vez que tambem ja me tinhão limitado nos valores de aposta que aposto( sendo que agora so posso apostar 1 euro de cada vez) mas isso compreendo sao eles que ditão as regras ... quanto a reaver o saldo que é meu por direito, acho legitimo, pois ganhei de forma honesta sem qualquer infração...

ja faço apostas à 14 anos, e é primeira vez que tal situação me acontece, ...vou seguir o seu conselho e fazer a reclamação

Good day to you.

I imagine it is easy to conclude this is just what players usually call stalling tactics. On the other hand, I can legitimately state that players who had relatively large amounts in the balance, in particular, were looked into more than others. I understand the sound of it, but these are standard operating procedures at casinos and are generally unavoidable. To receive the money, it is preferable to cooperate, and the deposit confirmation is, in my opinion, a typical request. I am not saying that every employee at a casino knows how virtual cards operate or if you can get their information through online banking, not to mention the screenshots...

In any case, I really hope that you and the casino can communicate clearly; for that reason, I hope the extra verification concludes quickly and successfully!

Hi, I'm already doing it in the most peaceful way possible to cooperate with the casino, I don't see how I can cooperate any further... it's true that I have a high balance, but largely due to a multiple bet on football results, resolved by a few weeks, I've also lost many times and I've never gone to complain to the casino about what I lost, .. it's also true that I have absolutely nothing to hide, I just ask that this casino knows how to accept when the player wins, in the same way that I do too I accept losing when I lose...I'll go even further and say that before playing at this casino I played at another one where I deposited in exactly the same way, without ever having any problems with verification or withdrawals, and the reason why I switched to current, it was because I was also limited to small amounts per bet, but they were correct and explained to me why they did so and allowed me to withdraw all the balance I had in the account, whether it was 5000 or 100,000 and in one go if I want it - if. Even though I no longer place bets at that casino for myself, they will forever have my respect, at least they will explain to me why they were limiting me, and I had the ability to understand... the sportaza is afraid that I harm the casino, that they pay me the prize that I won on my own merit, and if they wish after payment, I will change, again, if they so wish of course...

Thank you for your attention 😉

Ola, cooperar com o casino ja eu estou a fazer, da forma mais pacifica possivel, não vejo como poderei cooperar ainda mais... é verdade que tenho um saldo elevado, mas muito devido a uma aposta multipla em resultados de futebol, resolvida à umas semanas, tambem jà perdi muitas vezes e nunca fui reclamar ao casino o que perdi, .. tambem é verdade que não tenho absolutamente nada a esconder, apenas peço a este casino que saiba aceitar quando o jogador ganha, da mesma forma que eu tambem aceito perder quando perco...Vou ainda mais longe e digo que antes de jogar neste casino jogava num outro ao qual depositava exatamente da mesma maneira, sem nunca me colocarem problemas na verificação, nem nos saques, e a razão pela qual mudei para o actual, foi porque tambem fui limitado a pequenos valores por aposta, mas eles forão corretos e explicarão me o motivo pela qual o fizerão e deixarão me levantar todo saldo que eu tinha na conta, fosse ele 5000 ou 100 000 e de uma só vez se eu o deseja - se. Mesmo eu jà não fazendo apostas nesse casino para mim, esse sim, terà para sempre o meu respeito, pelo menos eles explicarão me o motivo pelo qual me estavão a limitar, e eu tive a capacidade de perceber...a sportaza se tem receio que eu dê prejuizo ao casino, que me pague o prémio que eu ganhei por mérito pròprio, e se desejarem após o pagamento, eu mudarei, novamente, se eles assim o desejarem claro...

obrigado pela sua atenção 😉

I understand your position and I see that the situation regarding verification is still not resolved. So it was a good step that you filed a complaint and I hope that our team together with you and the casino will be able to successfully verify it. If the only problem is the virtual card, I guess it won't take long. 

I'll keep my fingers crossed and wait for your next reports, hopefully they will be positive. 🙂

Hello, I am still waiting for two emails that I sent to sportaza, 1 email on June 19th and another on June 21st, since they had not responded to the first email, I am still waiting for a response from them, and until now I am still waiting for a response to These emails that I sent to Sportaza casino support, the casino's chat service, create even more anxiety and stress for the customer, without giving the proper response, and that casino's support doesn't even respond to emails, however the prize I won remains without see you...😕

Ola, continuo aguardar tambem dois emails que enviei à sportaza , 1 email dia 19 junho e outro dia 21 junho, visto que nao me tinhão respondido ao primeiro email, continuo aguadar uma resposta da parte deles, e ate agora continuo à espera da resposta a esses emails que enviei ao suport do casino sportaza, o serviço de chat desse casino, crião ainda mais ansiedade e stress ao cliente, sem darem a devida resposta , e o suport desse casino não responde sequer aos emails, entretanto o prémio que ganhei continuo sem o ver...😕

I understand that it is important for the casino to communicate properly with the player and at least give him some reassurance. However, we can see that this is probably not the case for this particular one, so the only thing we can do for now is to wait. I hate to say it, but at the moment we have nothing else to do.

I want to firmly believe that everything will be resolved and that this endless saga will come to an end. 😥

Good afternoon, my account has finally been successfully verified. I'm very happy, thank you very much for your help... best wishes and best wishes to the entire Casino Guru team... simply fantastic 😉

Boa tarde, a minha conta foi finalmente verificada com sucesso. Estou bastante feliz, muito obrigada pela vossa ajuda... votos de maior sucesso e felicidades para toda a equipa casino Guru... simplesmente fantàstica 😉

Great news and I enjoy it with you. Now I firmly believe that nothing will stand in the way of your wins, whether present or future, and everything will only get better from now on. 

Congratulations and if you need anything or want to share some news with us, let us know. ☘️😊😎