Vegasino Casino - обща дискусия (страница 11)

i've been waiting for the two withdrawals since march 10th and 11th

what is your email address to make a complaint? Whenever I do it here on the site I can't complete it, Captcha error always appears.

I've tried on my IPhone and also on my PC and always without success.

estou a espera dos dois levantamentos desde dia 10 e 11 de março

qual o vosso email para fazer uma reclamação? Sempre que faço aqui pelo site não consigo concluir, Aparece sempre erro Captcha incorreto

ja tentei pelo meu IPhone e também pelo PC e sempre sem sucesso.

Well, this problem arises quite too much times in the last few days, I mean with captcha.

We try to solve this issue but it is not so easy as it looks.

In this matter we could use a little help and we will need some information form so we can try to fix it.

Can you please provide me:

1. Can you take a screenshot when captcha appears with exact time and also tell us the time zone (the best it would be in UTC)
2. Also it would be helpful to make a screenshot with whole screen where we see also the domain you use.
3. Which account you are logged in.
4. Ip address would be great too if you are able to find it.

Based on these factors we maybe can track potential problem even though it is more complex. I do not promise 100% success but at least we can try to find out what can be the problem.

Also, did you use VPN?

I know it is lot of questions but I suppose, without that we won't move further.

Additionally, I can maybe advise you with basic things like- deleting cookies, changing browsers but these info would be really good to have.

Thank you for your assistance. 🙂

All this to make a complaint? Can I send my complaint in writing via email?

Tudo isso para fazer uma reclamação? Posso enviar a minha reclamação por escrito via email?

Hello,

I imagine this is complicated, but in order to prevent this problem from happening again, we really need your help too.

Kindly send us the update per email community@casino.guru

Also, please report your complaint via email at complaint@casino.guru, and "captcha error" into the email subject.

Our colleagues will help you from there. I'm sorry for all those inconveniences.

But what email do you want me to reply to?

Mas para que email querem que eu responda?

Kindly send us the update via email at community@casino.guru:

make a screenshot of the whole screen where we also see the domain you use when captcha appears.

Add exact time and also tell us the time zone (the best would be in UTC)

An IP address would be great too if you are able to find it.

Thank you 🙏

HI

did they pay you?

Ciao

ti hanno pagato ?

I'm still waiting...

Continuo esperando…

I've already replied to the email with information about my case

Respondi já para o email com informações sobre o meu caso