RoboCat Casino - обща дискусия (страница 14)

The complaint has already been filed, I see in this thread that they are quite bad at paying, I will be patient and keep insisting.

La queja ya está presentada, veo en este hilo que son bastante malos para pagar, tendré paciencia y seguiré insistiendo.

I can see that our team has already started to work on your complaint, so please reply to some additional questions whenever possible. Then the complaint will move forward, and hopefully soon we'll be able to learn more.

And if there is any news from the casino's side, surely let us know.

I'm still waiting for my withdrawals, since the 22nd, and the problem is that I still have a balance so I have to request more withdrawals, this is incredible.

Yo sigo esperando mis retiros, desde el día 22, y el problema que todavía tengo saldo para tener que solicitar mas retiros, esto es increíble

I hope that soon our complaint team will be able to get in touch with the casino regarding your case.

Please hang in there.

I don't think I'll give in or spend a single €, I hope everything gets resolved soon.

Yo no pienso ni ceder ni gastar ni un €, espero que todo se resuelva pronto

To give you hope, I got paid today, good luck to you

um dir hoffnung zu machen, ich wurde heute ausgezahlt, viel glück dir

Thanks. How long did it take to get paid and how much, if you don't mind letting me know.

Gracias, cuánto tiempo tardaron en pagarte y que cantidad, si no te importa decírmelo. Gracias

withdrawal was from july 30th,paid today no bonusmoney only realmoney, dont give up, dont play, get you money and never play again there

Great that it was solved in BetAlice.

Today marks 18 days since I requested my withdrawals. I contacted them again via chat, and they told me the delay was due to requesting several withdrawals so close together. The finance department informed me that my withdrawals had passed all verification processes and would be processed in the next few business days. I hope so. I'll let you know what happened.

Hoy hacen 18 días desde que solicité mis retiros, he contactado nuevamente a través del chat y me dicen que el retraso se ha producido por solicitar varios retiros tan seguidamente, que el departamento de finanzas comunica que mis retiros han pasado todos los procesos de verificación y que en los próximos días hábiles se procesarán. Espero que se así, ya diré que pasó

We will wait for your updates. Hopefully it will be only good news.

Good evening. I won €2500 at Robocat casino. I have made 3 withdrawal requests, the first on 3/8/2025, the second on 5/8/2025, the third on 6/8/2025. 4 days have passed since my withdrawal request and the casino apologizes for the delay because the maximum waiting time for withdrawals is 3 days. I pressure them by sending them messages and emails to get my money. They answer me politely and tell me to be patient and that they have a heavy workload and withdrawals. I read that this particular casino does it to a lot of people and I am afraid that I will lose my money or that each withdrawal I make will take weeks or even months. My withdrawals are still being processed and have not been approved even though 4 days have passed.

Καλησπέρα. Κέρδισα στο casino Robocat 2500€ . Έχω κάνει 3 Αιτήματα ανάληψης το πρώτο 3/8/2025 το δεύτερο 5/8/2025 το τρίτο 6/8/2025 έχουν περάσει 4 ημέρες από το αίτημα ανάληψης μου και το καζίνο μου ζητάει συγγνώμη για την καθυστέρηση γιατί το μέγιστο αναμονής για αναλήψεις είναι 3 ημέρες. Του πιέζω στέλνοντας τους μηνύματα και mail για να πάρω τα λεφτά μου. Μου απαντούν ευγενικά και μου λένε να κάνω λίγο υπομονή και ότι έχει μεγάλο φόρτο εργασίας και αναλήψεων. Διαβάζω ότι το συγκεκριμένο καζίνο το κάνει σε πολύ κόσμο και φοβάμαι μήπως χάσω τα λεφτά μου ή ότι η κάθε ανάληψη που κάνω θα χρειαστεί βδομαδες ή και μήνες. Οι αναλήψεις μου βρίσκονται ακόμα υπό επεξεργασία και δεν έχουν εγκριθεί παρόλο που έχουν περάσει 4 ημέρες.

I'm afraid I won't be able to satisfy you, but you can check out posts from other players.😥

This casino is not the fastest in paying out money to other players, and you may also experience delays.

If they told you to be patient, I would prepare myself for the fact that it could take up to two weeks.

That's exactly how long we give casinos to resolve everything that needs to be resolved and send the money to the player.

If that doesn't happen, you can file a complaint with us and our team will try to help you with your situation.

However, did you need to verify yourself?

Did you play with a bonus or not?

Be patient and insist. I've been waiting for almost 3 weeks. Yesterday, they told me that my withdrawals had passed the verification process and that I would receive them in the next business days. After 14 days, Jaroslav, file a complaint and they'll help you. Good luck.

Ten paciencia insiste, yo llevo casi 3 semanas esperando, ayer me dijeron que mis retiros habían pasado el proceso de verificación y que en los próximos días hábiles los recibiré, cuando pasen 14 días como bien Jaroslav presenta una queja y te ayudarán. Muchas suerte

My account doesn’t require any verification. No bonus money either

Thanks a lot for the information my brother. I’ll keep insisting ofc

I got the 1st withdrawal in 5 days. Just now

Well, you've already received more than me 😭😭

Pues ya has recibido más que yo 😭😭

how long u been waiting ?

It was 3 weeks ago on Sunday, but they told me yesterday that I would receive it in the next few days. I already have a complaint filed. I hope it is like this.

El domingo hace 3 semanas , pero me dijeron ayer que en estos dias lo recibiría, ya tengo una queja presentada, espero que se así