Daddy Casino - обща дискусия (страница 2)

Frankly, you are mistaken terribly. Casinos do not pay us in any way for handling complaints. But I see you fall for the most convenient "explanation" at hand. Typically...

You forgot to mention the obvious explanation: "Unfortunately, since the player played down their balance already we couldn't intervene."

https://casino.guru/gama-casino-player-s-withdrawal-has-been-delayed

How do you expect anyone to address the casino under such circumstances? "Dear casino representative, would you pay out the money to the player if he kept the balance untouched?"

"Oh, sure, we would."

Do you understand the problem beyond solving it once the money is gone?

So, be warned: keep abusing us by spreading your lies here on our forum, and your access to the forum will be restricted.

We better focus on players with real issues rather than on players with eccentric propaganda.

Are we clear? Final warning.

Please read those words again "I think it's been going on for quite a long time and you're just going round in circles. I don't understand what could be behind the casino recommending a method and then rejecting the withdrawal. However, you still have an open complaint..."

So no, it does not mean the Complaint Team ignores your issue. But there's nothing else we can add at this point here on the forum. We do not investigate complaints here.

All has been said. So please, try to be patient, and make sure you won't touch your balance.

I agree this whole case is pretty strange, but we are in the same position as you are. 🙁

this is a real issue so maybe you can actually help me with this then?

You give this casino over a 9 rating on safety - so you know they aren't paying and yet you recommend them still. Does this not show more sympathy to the casino over the player?

I only signed up because of the rating that you gave and now I am down....and you don't help...you just write absolute nonsense that is meant to appease people.

Actually, we do not know the casino is not paying until it is proven in the complaint. Despite how much I'd like to get involved in the process, it's not my place.

The best thing you can do is keep the complaint updated. A higher safety index means you won't most likely encounter an unfair approach, but as I'm sure you understand, Casino Guru is not responsible for the casino's actions. To compensate for this "gap," we try to resolve player's issues freely.

I understand your feelings. Still, consider this: if the casino has changed its "qualities", there is no way for us to find out until you come here and submit the complaint.

I would be mad if I were in your shoes, and I'm sorry you have to go through that. 🙁

Same problem, than other players. All documents for KYC is sended, but withdrows is canceled every time. So, if you want save your money, stay away this casino!!!

Hello, have you sent all the documents and has the casino checked them yet ? Were there any rejections ? It is important to note that until the player passes the verification, it will not be possible to withdraw the money. I would assume that's probably why your withdrawals were cancelled. 

So can you give me an idea how you are doing with verification ? 

I'll wait for an answer.

Everything has been submitted and accepted. I have tried withdrawing to a bank card, Skrill bank transfer and normal bank transfer. I've been trying for more than a week in the chat, but unfortunately this casino just won't pay out the money. I don't understand how the guru has given this a 9.3 rating? Is there a place to complain about this?

Kaikki on lähetetty ja hyväksytty. Kotiutusta olen yrittänyt pankkikortille, skrill pankkisiirrolla ja normaalilla pankkisiirrolla. Chatissa olen yli viikon ajan yrittänyt, mutta valitettavasti tämä kasino ei vaan suostu maksamaan rahoja ulos. En ymmärrä, miten guru on antanut tälle arvosteluksi 9,3? Onko jotain paikkaa, minne näistä voi tehdä valituksen?

Did the casino also tell you the reason why it doesn't want to pay out your money when you have already tried several alternatives ? We give casinos 14 days to resolve the withdrawal, so if nothing has changed you can let us know. 

As for the complaint, you can file it here, but for the time being our team would only ask questions to find out more and only if the 14 days are full, then they would try to contact the casino.

The first time they said that you can only withdraw with a card. I tried first by myself, then with the help of the chat, but each time the withdrawal failed. Then they said I can also withdraw by bank transfer. That too failed. Now, when I have gone to the chat to ask, they tell me to wait 7 minutes, then again 7 minutes and then transfer to another customer service representative. I spent a week trying with them, but the feeling that they just don't want to pay got stronger all the time. And after reading about the meeting of other columnists, the feeling only got stronger. There are at least 50 failed withdrawal attempts...

Ensimmäisellä kerralla ne sanoivat, että vain kortilla voi kotiuttaa. Yritin ensin itse, sitten chatin avustuksella, mutta jokaisella kerralla kotiutus epäonnistui. Sitten he sanoivat, että voin nostaa myös pankkisiirrolla. Samoin sekin epäonnistui. Nyt, kun olen mennyt chattiin kysymään niin he käskevät odottaa 7 minuuttia, sitten uudestaan 7 minuuttia ja sen jälkeen siirtäävät toiselle asiakaspalvelijalle. Viikon minä jaksoin niitten kanssa yrittää, mutta kyllä koko ajan vahvistui tunne, että ne eivät vaan halua maksaa. Ja muitten palstalaisten kokomuksesta luettua tunne vain vahvistui. Epäonnistuneita nostoyrityksiä on ainakin 50...

Oh, in such a situation it is certainly not pleasant when you have to try several payment methods and with each of them there is a problem in the end. It's even more strange when the casino said so and recommended it to you. Were there any reasons why it always failed ? 

Since you filed the complaint I saw that you will have to wait for some time and if the casino fails to solve it we will try to help you. 

Anyway, now you have submitted a withdrawal or is that not possible for you ? 

It's pointless to do them when it is rejected no later than an hour after the attempt and the money is always returned to the game account. It would be good if someone else could force them to do the repatriation, while I just make them wait. I can wait for a solution. I play at the casino with money that I am ready to lose, but it would be nice to be able to withdraw the money if I ever happen to win something there.

Turha niitä on tehdä, kun se hylätään viimeistään tunnin kuluttua yrityksestä ja rahat palautuvat aina pelitilille. Olisi hyvä, jos joku muu saisi pakotettua ne tekemään kotiutuksen, kun minut ne laittaa vaan odottamaan. Jaksan kyllä odottaa ratkaisua. Pelaan kasinolla rahoilla, mitkä olen valmis häviämään, mutta olisihan se kiva saada rahat nostettua, jos sieltä joskus sattuu jotain voittamaan.

Of course I understand. The main thing I recommend to do now is to leave the money in the player's account and do nothing with it, because if you lose it, we won't be able to help you. So the best thing to do is to wait, and as I mentioned before, our team will try to assist you.

I hope you will be successful in your withdrawal in the end. 

The money is in the game account and will be. After the first repatriation attempts, I decided that now we will see this through to the end. That's what the casino is trying to do, so that the players lose their money back. At one point, they put €10 bonus money in my game account and claimed that it is not possible to withdraw because there is bonus money in the game account. I canceled the bonus and said it's okay now, but of course it didn't work after that either.

Rahat ovat pelitilillä ja tulevat olemaankin. Päätin ensimmäisten kotiutus yritysten jälkeen, että nyt katotaan tämä loppuun asti. Siihenhän kasino näillä pyrkii, että pelaajat häviäisi rahansa takaisin. Yhdessä vaiheessa laittoivat pelitililleni 10€ bonusrahaa ja väitti, että kotiutusta ei voi tehdä, koska pelitilillä on bonusrahaa. Peruin bonuksen ja sanoin, että nyt voi, mutta eihän se tietenkään onnistunut senkään jälkeen.

Good move. Until everything is sorted out I wouldn't do anything with the money either. 

As for the bonus, did you ask for it or did the casino give it to you spontaneously so it could say that the bonus money is in your account ? That would have been quite awkward, but I see that you cancelled it. 

As much as I hate to say it, we'll just have to wait and see what happens next and our team will try to help you in a bit if the casino can't manage to pay out your money. 🙂

I didn't ask for a bonus. They had just added it to my game account, and the next time I went to withdraw the money, of course it failed. I asked the reason again in the chat and they said that you have an active bonus. I removed the bonus and tried to withdraw my money again, but failed again. The money is in the game account, and I have no intention of doing anything with it. I'm waiting in peace 🙂

En pyytänyt bonusta. Olivat vaan lisänneet sen pelitililleni, ja kun seuraavan kerran menin kotiuttamaan rahoja se tietenkin epäonnistui. Kysyin chatista taas syytä niin sanoivat, että sinulla on aktiivinen bonus. Poistin bonuksen ja yritin uudestaan kotiuttaa rahojani, mutta jälleen tuli epäonnistuminen. Rahat on pelitilillä, enkä meinaa tehdä niillä mitään. Odotelen kaikessa rauhassa 🙂

Well then, patience brings roses, as they say, and I firmly believe that this will be the case in your situation as well. 

As for the bonus, it's good that you didn't do anything and canceled it, and I have a feeling that it will be irrelevant to enter another withdrawal for now, since it is always rejected. 

I'm curious how it will turn out. 🙂

Hello, could you please tell me why my review was rejected? I am a player of this casino and would like to leave a review.

Привет, а не могли бы подсказать почему мой отзыв был отклонен? Я игрок этого казино и хотела б оставить отзыв.

Hello. I can see that our internal system found too many similarities in your reviews, which is why they were rejected. If you wish, you can send some screenshots proving that you are a player at these casinos, and we will retroactively approve your reviews. Please forward those to community@casino.guru. Thank you for your cooperation in this matter.

Hello again. Thank you for providing the screenshots. Your user reviews have been retroactively approved now.