Flint Casino - Несигурни трудности.

Won back implemented in the conditions of the department no and they require

Отыграл внедрен в условиях департамента нет а они требуют

Hello Сергей.

We are sorry to hear about your negative experience with the Flint Casino and we absolutely appreciate that you shared your experience with the Casino Guru team. However, it is hard to understand your issue. Could you specify your problem and give us more information, please?

What is not clear by the terms of the promotion, I won the bonus veager and wanted to withdraw, and the casino refused to let me down without explaining the reasons

Что не понятно по условиям акции я отыграл вееджер бонуса и хотел вывести а казино отказало мне в вяводе не обьясняя причин

Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information about your case.

Hello, as we can see from your account - a Bonus "Prize" is offered for you in your account, which is according to our Registration Bonus rules and policies. After you've met the wagering requirements - all amount from a no-deposit bonus game is annulled and a Bonus "Prize" with max washout 1x = 500 rub is offered. Please activate it for withdrawal. 

Hello Сергей. 

Can we consider the issue got resolved?

No i need to do dep

Нет мне нужно делать деп

Please, let us know if there is any new info about your case. We are extending the timer by 7 days.

All tired of the casino requires me to make a deposit to wager the prize, although initially in the promotions of this non-profit, I won 1 bonus on the prize but again wager 10000tr divorce

Всё надоело казино требует чтобы я внес депозит для отыгрыша приза хотя изночально в акции этого небылоя отыграл 1 бонус натебе приз но опять отыграй 10000тр развод

Hello, our Bonus Policy has been changed some time ago,  that's why in order to activate the prize, you need to go through the verification of your passport in the Verification section, and top up your account with 500 rubles and make bets in the amount of 10,000 rub.

That's it I was still playing on the old action. Therefore, without making a depot should withdraw 500 rubles.

Вот именно я по старой акции ещё играл. Поэтому без внесения депо должен вывести 500 руб.

Sergei, our Bonus Policy was changed quite long ago and the Prize bonus was offered to you 2020-02-02, please, continue according to the casino Bonus rules.

Hello, as the bonus full conditions were not public at the moment when you accepted it, we transferred the expected amount to your account. Currently, the bonus conditions are updated.

Hello Sergei.

Could you confirm the casino statement, please? 

There is no money

Нет не каких денег

Hello, the money was transferred 2020-03-05 and as we see from your statistics you've used it to play. Please confirm the receiving of the Bonus in the amount of 500 rub without any wager. 

Sergei, have you finally received it? 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider the complaint got resolved.

Since we haven’t received any response from the player, we consider his issue got resolved and we are closing it accordingly.