здравей
На 8 февруари 2024 г. депозирах 555 PLN като първоначална сума и получих 100% бонус за добре дошли. Успях да спечеля малко над 16 000 PLN. По време на играта постоянно правех залози в рамките на лимита на бонуса до 5 €, но към края (около 95% залог), увеличих значително залога си, за да проверя дали залогът е завършен. Залогът беше приет, така че, без да обръщам внимание на никакви проблеми, продължих да играя. Когато реших, че ми е достатъчно и искам да изтегля част от парите си, направих заявка за теглене, която беше бързо отхвърлена. Получих имейл от FireSpin, че всичките ми средства са конфискувани поради нарушение на разпоредбите. Разбирам, че съм играл в нарушение на правилата през цялото време, но го направих неволно към края на залога и FireSpin се възползва от това и взе всичко. Ако знаех, че не съм завършил залога, нямаше да играя за толкова високи залози, както е очевидно за всеки. Според мен бях третиран много грубо и несправедливо и смятам, че това не е нарушение на разпоредбите, а измама от страна на FireSpin. Те трябва да имат въведено ограничение, което да не позволява залози, по-високи от 5 €, и подобна ситуация не би се случила.
Hi,
On February 8, 2024, I deposited 555 PLN as an initial amount and received a 100% welcome bonus. I managed to win slightly over 16,000 PLN. Throughout the play, I was constantly placing bets within the bonus limit of up to 5€, but towards the end (around 95% Wager), I increased my bet significantly to verify if the Wager had been completed. The bet was accepted, so, oblivious to any issue, I continued playing. When I decided I'd had enough and wanted to withdraw some of my money, I made a request for withdrawal, which was swiftly rejected. I received an email from FireSpin saying that all my funds had been confiscated due to a breach of regulations. I understand if I had been playing in violation of the rules all along, but I did so unintentionally towards the end of the Wager, and FireSpin took advantage of this and took everything. If I'd known that I hadn't completed the Wager, I wouldn't have played for such high stakes, as it is obvious to anyone. In my opinion, I was treated very harshly and unjustly, and I believe this is not a breach of regulations, but a scam by FireSpin. They should have a limitation in place that does not allow bets higher than 5€, and a situation like this would not have happened.
Cześć
8.02.2024r. Wpłaciłam 555zł na start i otrzymałam 100% bonusu powitalnego. Udało mi się ugrać nieco ponad 16 tysięcy złotych. Cały czas grałam za stawkę dozwoloną na bonusie do 5€ natomiast pod sam koniec (około 95% Wager) zwiększyłam stawkę na dużo wyższa żeby sprawdzić czy Wager już został przekręcony. Udało się postawić zakład więc niczego nieświadoma grałam dalej. Gdy stwierdziłam że już starczy i chce wypłacić część pieniędzy zrobiłam zlecenie wypłaty, które szybko zostało odrzucone. Dostałam maila od firespin że wszystkie moje środki zostały skonfiskowane za złamanie regulaminu. Ja rozumiem jakbym grała cały czas niezgodnie z regulaminem, a zrobiłam to pod koniec przekręcania Wagera NIEUMYŚLNIE a FIRESPIN to wykorzystało i zabrali mi wszystko. Gdybym wiedziała, że jeszcze nie przekręciłam wager'a to bym nie grała za takie wysokie stawki bo to oczywiste dla każdego. Moim zdaniem zostałam bardzo surowo i niesprawiedliwe potraktowana i uważam że to nie jest złamanie regulaminu, a oszustwo ze strony FIRESPIN. Powinni mieć ustawioną blokadę że nie można grać więcej niż za 5€ i taka sytuacja jak ta nie miałaby miejsca.
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