Здравей doubrechtova,
Аз съм Михал и поех жалбата ви. Прегледах вашия случай и ще се свържа с казиното, за да хвърля повече светлина по този въпрос.
Бихме искали да поканим Chance Casino да се присъедини към разговора.
Уважаеми Chance Casino,
Бихте ли любезно предложили обяснение относно настоящите обстоятелства?
Играчът е получил този бонус / безплатни завъртания
![file](https://static.casino.guru/pict/860222/attached-image-234748523487-1719223474350.png?imageDataId=915092×tamp=1719223475419&type=UNSPECIFIED)
Играчът участваше в играта до тук
![file](https://static.casino.guru/pict/860224/attached-image-611328826162-1719223559405.png?imageDataId=915094×tamp=1719223560800&type=UNSPECIFIED)
И тогава изведнъж останалите 31 завъртания изчезват
![file](https://static.casino.guru/pict/860227/attached-image-828025821161-1719223616787.png?imageDataId=915097×tamp=1719223617452&type=UNSPECIFIED)
![file](https://static.casino.guru/pict/860231/attached-image-50262983296-1719223691770.png?imageDataId=915101×tamp=1719223692498&type=UNSPECIFIED)
И дори в играта пише, че са били „само" 19 безплатни завъртания
![file](https://static.casino.guru/pict/860233/attached-image-35490604998-1719223774655.png?imageDataId=915103×tamp=1719223775676&type=UNSPECIFIED)
Какво се случи с останалите 31 завъртания, които играчът все още трябва да има?
Hello doubrechtova,
I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.
We would like to invite Chance Casino to join the conversation.
Dear Chance Casino,
Could you kindly offer an explanation regarding the current circumstances?
The player has received this bonus / free spins
![file](https://static.casino.guru/pict/860222/attached-image-234748523487-1719223474350.png?imageDataId=915092×tamp=1719223475419&type=UNSPECIFIED)
The player engaged in the gameplay until here
![file](https://static.casino.guru/pict/860224/attached-image-611328826162-1719223559405.png?imageDataId=915094×tamp=1719223560800&type=UNSPECIFIED)
And then, suddenly the 31 remaining spins disappear
![file](https://static.casino.guru/pict/860231/attached-image-50262983296-1719223691770.png?imageDataId=915101×tamp=1719223692498&type=UNSPECIFIED)
And even in the game, it says it was "only" 19 free spins
![file](https://static.casino.guru/pict/860233/attached-image-35490604998-1719223774655.png?imageDataId=915103×tamp=1719223775676&type=UNSPECIFIED)
What happened to the remaining 31 spins the player should still have?
Автоматичен превод:![](https://static.casino.guru/res/202409051357/images/svg/translated-by-google.svg)