CasinoWin.bet - Играчът се мъчи да се оттегли.

Hi all,

19th of June I won 4000 eur after 2 months of losing money ( aprox 500 deposited total ) since then I have been waiting for my money ( 30 days ) now . I am a verified member .. I already maybe sent 10 emails and several chats online … I get the same answer every time that financial department has to check .. they never check it for you. They doe reply directly via email but the answers doesn’t help. I got on your site and this worried me as I see more people complaining.

I don’t know what to do now . I am also seeing that they are not replying to other complaints on this site .

4000 is a a lot of money and I have been waiting for 30 days now

and different people are answering my emails ( 5 people ) with different names ..

can you please help to solve this problem and get my money

when we deposit money I also goes directly from our account to their account .. but when we win we have to wait to long

Dear Nasnas76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Was this your first withdrawal request in the casino? Was your balance generated from real or bonus money? Which payment method did you use? Did you try to use a different payment methods or you've got only that 1 withdrawal request pending? Also please, forward any additional proof or conversation with the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

This was my first withdrawl. It was generated from deposit bonus and I wagered the whole amount. The payment was done via bank transfer and I have been waiting since 19 June. This is my first and only wirhdrawl. The problem is the answer they give are always the same . No additonal

information , just wait and that’s it . But how long do we have to wait ? I can see they are not responding also to other complaints on this site and that worried me. I will forward all docs

Dear Nasnas76,

There might be a possibility that the casino won't respond to us but as you can see their rating is already almost zero on our site. Thank you however for your answers, I'll be forwarding the complaint to my collegue Martin who will be assisting you. I hope we will be able to help you with your case, wish you best luck.

Hello Nasnas76!

From now on, I will take care of your complaint. I would like to invite CasinoWin.bet into this complaint in order to provide us with an explanation of the withdrawal situation.

We would like to ask CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

They are now not responding to my emails anymore !!!

also you are saying if they not respond it will have negative influence on their rating

only they are already at 0.0 , they don’t care anymore !

they still can do what they want and that’s unfair as they still earn money

Dear Nasnas76,

This casino remains unresponsive and after number of repeated efforts to contact them they seem not to engage with complaints on our website. Without the casino entry to the discussion, we can't even start resolving this complaint and we are forced to close it as ‘unresolved’, which will secure this casino's rating on the lowest positions of our rating spectrum.

I sincerely hope you won’t come across a problem like this again.

I fully understand

it is a shame that after almost 2 months They won’t pay out my money

at least they could have returned my deposits which was about 500 eur

but now it feels very bad and they are still live with their casino

this is fraud theft and there is nothing we can do unfortunately

thanks for trying to look into this