Casino765 - Балансът на играча изглежда е загубен поради технически проблем.

I had 300 euros on the machine and was winning. And all of a sudden the money was gone, the account was zero. I contacted customer service and they told me to contact support I ain't got no answer.

Ich habe 300 Euro auf dem Automaten gehabt und war als am gewinnen.Und auf einmal war das ganze geld weg,das Konto stand auf null.Ich habe den Kundendienst kontaktiert,und sie sagten mir ich sollte mich an den Support wenden.Bis jetzt habe ich nich kein bescheid bekommen.

Dear Denis,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots and your game history to my email address petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Denis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.