Casino Eagles - Играчът се бори да закрие акаунта си.

Hello Casino Guru team,

Casino Eagles does not want to close my account. I have contacted the casino many times. I've tried email and the contact form. The casino does not respond to my request to close the account. Please help me.

Guten Tag Casino Guru Team,

Das Casino Eagles möchte mein Konto nicht schliessen. Ich hane das Casino viele Male kontaktiert. Ich habe per Mail und Kontaktformular probiert. Das Casino reagiert nicht auf meinen Wunsch das Konto zu schliessen. Bitte helfen sie mir.

Hello Lucky90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Eagles. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you request for closing your account for the first time? How exactly did you request for it? Do you have any remaining balance on your casino account?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I don't know the exact date. But it was about 3 weeks ago. As mentioned, I tried email and the contact form. I didn't have any remaining credit. It was all gone. The reason I gave was "problematic gaming behavior". I think every casino is obliged to react immediately to such a reason. I can send you a screenshot of my last email if you want.

Thank you for standing up for me Nick 👍👍

Hi Nick,

Das genaue Datum kenne ich nicht. Aber es war vor ca. bald 3 Wochen. Ich habe es wie erwähnt über Email und Kontaktformular probiert. Restguthaben hatte ich nicht. Es war alles aufgebraucht. Als Grund hatte ich "Problematisches Spielverhalten" genannt. Ich denke jedes Casino ist bei so einem Grund verpflichtet sofort zu reagieren. Ich kann dir ein Screentshot von meiner letzen Mail schicken wenn du möchtest.

Besten Dank dass du dich für mich einsetzt Nick 👍👍

Please forward the e-mail you sent to the casino to nikolas.b@casino.guru.

Hello Nick,

I just sent you the email.

Greetings

Haris

Hallo Nick,

Ich habe dir soeben das Mail gesendet.

Grüsse

Haris

Thank you Lucky90 for all the information. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hey Nick,

Thanks again for your support. Hope we can find a solution 🙂

Hey Nick,

Danke nochmals für deine Unterstützung. Hoffe wir finden eine Lösung 🙂

Hi Lucky90,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thanks Jozef,

I really appreciate your work.

In case the casino doesn't answer I would be glad if you could give me the contact details of the casino's licensing authority. I think every casino is obliged to exclude players who request closure for gambling reasons.

Thank you very much.

Greetings

Danke Jozef,

Ich schätze deine Arbeit sehr.

Im Falle dass das Casino nicht antwortet währe ich froh wenn sie mir die Kontakt-Daten von der Lizen-Behörde des Casinos mitteilen könnten. Ich denke jedes Casino ist verpflichet Spieler die aus Spielsucht Gründen eine schliessung beantragen vom Spielen aszuschliessen.

Danke sehr.

Grüsse

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Lucky90,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru