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Hi there

I'm hoping you can help me resolve a withdrawl issue with casinocom, I made a withdrawl over two weeks ago it was approved as I was verified but the casiko keeps stalling and asking me to submit documents I've already submitted even after they told me my with drawl would be etransfer in 1-3 days that was almost 2 and a half weeks ago I've been talking to chat everyday and everyday they tell me to resent my government proof of address once already approved..I believe they are stalling and I've complied with every request asked but still no success on getting my withdrawl ...I didnt play with bonus money so no wagering it was free and clear and approved for withdrawl.. please help me casino guru thank you in advance rhonda g***

Dear Rhonda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the casino still hasn't accepted the government proof of address?

Also, do I understand correctly based on your screenshots, that you requested the withdrawal on the 31st of august?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Rhonda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.