Cashed Casino - Тегленето на играча се забавя поради проблеми с верификацията на акаунта.

Good evening!

I have sent my documents to the casino many times. I had a good win and I want to receive my money in my account, but this particular casino is intentionally not verifying my account. From the beginning, I have taken many screenshots as proof, along with several videos of me playing online to have a record if needed in case they treat me unfairly. This way, I can take the necessary actions if required. I would like your help to receive my withdrawal in the proper way as soon as possible!

Καλησπέρα σας!

Έχω στείλει παρά πολλές φορές τα έγγραφα μου στο συγκρότημα καζίνο έχω κάνει μια νίκη καλή καί θέλω τα χρήματα μου να τά πάρω στον λογαριασμό μου αλλά το συγκεκριμένο καζίνο εσκεμμένα δεν με κάνει ταυτοποίηση έχω από την αρχή που έχω παίξει στο καζίνο παρά πολλά screenshot ως αποδεικτικό στοιχεία καί παρά πολλά βίντεο που παίζω on-line για νά κρατώ αρχείο αν χρειαστεί αν με αντιμετωπίσουν άδικα ώστε να μπορώ νά κινηθώ όπως χρειάζεται θέλω να με βοηθήσετε νά πάρω την ανάληψη μου όσο γίνετε με τον σωστό τρόπο!

Dear Locogreko14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes, I also want to collaborate with them but I don't understand why this is happening since I have even sent them my photo holding my ID, my card, everything, everything, if possible, guys, see the screenshots. I will send you the rest by email.

Μάλιστα καί εγώ θέλω να συνεργαστώ μαζί τούς αλλά δεν καταλαβαίνω γιατί γίνετε αυτό εφόσον τους έχω στείλει ακόμα και την φωτογραφία μου να κρατάω την ταυτότητά μου την κάρτα μου τα πάντα όλα αν είναι δυνατόν ρε παιδιά δείτε και τα screenshot. Τα υπόλοιπα θα σάς τά στείλω Με email

Logically, they are waiting for the December statements because I have them for November, but the bank I work with, the National Bank of Greece, issues the statements every end of the month and the beginning of the next, so I will wait to send them then! And if there is any problem, I will let you know, thanks.

Λογικά περιμένουνε τα statement του δεκεμβρίου γιατί του νοεμβρίου τα έχω αλλά η τράπεζα που συνεργάζομαι η εθνική τράπεζα ελλάδος τα statements τα βγάζει κάθε τέλος του μήνα αρχή του επόμενου οπότε θα περιμένω να τα στείλω τότε! Και αν υπάρχει κάποιο πρόβλημα τότε θα σε ενημερώσω ευχαριστώ