BingBong Casino - Играчът се оплаква, че не е получил бонус за регистрация.

I registered and did not receive any free spins, I verified myself with email, phone and ID and still did not receive any free spins, and I contacted the alleged chat and only get an automatic email reply, nobody takes care of my request

Ich habe mich registriert und keine freispiele erhalten ich habe mich mit email Telefon und Ausweis verifiziert und dennoch keine freispiele erhalten und habe den angeblichen Chat kontaktiert und bekomme nur automatische Mail Antwort keiner kümmert sich um mein Anliegen

Dear djlilbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? Could you please clarify the dispute value (€1,000)? What does this amount represent?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

The value in dispute was only symbolic because I had to state this in order to progress in the system, in the meantime the bonus was granted and settled. This casino is not serious but rather tries in every way to attract new members to generate funds, so I would this casino do not recommend at all it is very very confusing and very very fraudulent in my opinion

Der Streitwert war nur symbolisch weil ich das angeben musste um im System weiterzukommen in der Zwischenzeit wurde der Bonus gewährt gutgeschrieben und erledigt dieses Casino ist nicht seriös sondern versucht vielmehr auf jede Art und Weise neue Mitglieder zu gewinnen um Gelder zu generieren also würde ich dieses Casino überhaupt nicht empfehlen es ist sehr sehr unübersichtlich und sehr sehr betrügerisch meiner Meinung nach

Thank you, djlilbo, for your reply. I have corrected the disputed amount from €1,000 to €0 as it was unclear how much should be the value of the bonus. Please understand that BingBong Casino is not promoted on our website. We do have the largest database of online casinos and this gambling establishment is simply part of this database. If you wish to check recommended casinos for your regio, please follow this link.

Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with?

Looking forward to hearing from you. 

Dear djlilbo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.