Betriot Casino - Играчът иска възстановяване на сумата на своите залози.

Good evening, I was playing at the aforementioned company's casino, specifically live bj. Multiple times when I placed a bet, I was told that my bet was rejected, but the money did not return to my account. This specifically happened 6 times: 4 bets of 50 euros each, one bet of 200 euros, and one bet of 100 euros. I immediately contacted the live casino support, and they confirmed that this had indeed happened and would notify the company (betriot), which is responsible for refunding my money. I have sent several emails to the company without a response, and for the past five days, I haven't noticed any activity regarding my issue. In the live chat with them, they asked me for the exact second of my bet, something I obviously don't recall. I provided them with the ticket number generated by the live casino, but they said it wasn't sufficient and that they couldn't proceed unless I give them the exact date, exact time, and the exact amount I had before and after the bet, etc. I would greatly appreciate your help in getting my money back. I am also sending you a brief excerpt from my conversation with live casino support. Thank you.

Καλησπερα σας, έπαιζα στο casino της ανωτέρω εταιρείας και συγκεκριμένα live bj. Αρκετές φορές που πόνταρα, μου έλεγε ότι απορρίφθηκε το ποντάρισμα μου αλλά τα χρήματα δεν γυρνούσαν πίσω. Αυτό έγινε συγκεκριμένα 6 φορές. 4 πονταρίσματα των 50 ευρώ ένα των 200 ευρώ και ένα των 100. Κατευθείαν επικοινώνησα με με την υποστήριξη λαιβ καζίνο και μου είπαν πως όντως έχει συμβεί αυτό και θα ενημερώσουν την εταιρεία (betriot) η οποία είναι και υπεύθυνη να μου επιστρέψει τα χρήματα. Έχω στείλει καποια email στην εταιρία δίχως απάντηση και εδώ και πέντε ημερες δεν έχω δει την οποιαδήποτε κινητικότητα όσον αφορά το ζήτημα μου. Και στο live chat που μίλησα μαζί τους μου ζητάνε και το ακριβές δευτερόλεπτο του πονταρίσματος μου κάτι που προφανώς δεν θυμάμαι. Τους δίνω τον αριθμό του εισιτηρίου που δημιουργήθηκε από το λαιβ καζίνο και μου λένε δεν είναι αρκετό και ότι δεν μπορούν να ψάξουν εάν δεν τους πω ημερομηνία-ακριβή ώρα-ακριβές ποσο που είχα πριν και μετά το πονταρίσμα κλπ. Θα ήθελα παρα πολύ να με βοηθήσετε να πάρω τα χρήματα μου πίσω. Σας στελνω και κάποιο μικρό απόσπασμα από τη συνομιλία μου με την υποστήριξη λαιβ καζίνο. Ευχαριστώ

Dear itsmaryloo2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betriot Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please specify what is the game's name and the game provider? Have you contacted the game provider asking for the details of your bets associated with the ticket that was created?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The name of the game was blackjack Valletta and if I'm not mistaken the provider is ONAIR. I am also sending you a related screenshot with the game. I contacted the live casino service and they gave me a ticket number that they entered themselves apparently with all the necessary details. I don't have the detailed information except ticket numbers. The thing is that since Sunday I have not heard from them and I have sent them at least 5 emails and I am very afraid that their casino is a scam.

Το όνομα του παιχνιδιού ήταν blackjack Valletta και αν δεν κάνω λάθος ο πάροχος είναι η ONAIR. Σας στελνω και σχετικό screenshot με το παιχνίδι. Επικοινώνησα με την εξυπηρέτηση του λαιβ καζίνο και μου έδωσαν αριθμό εισιτηρίου που καταχωρήσαν οι ίδιοι προφανώς με όλα τα απαραίτητα στοιχεία. Αναλυτικά τα στοιχεία δεν τα έχω παρα μόνο αριθμούς εισιτηρίων. Το θέμα είναι πως από την Κυριακή δεν έχω νέα τους και τους έχω στείλει τουλάχιστον 5 μειλ και πολύ φοβάμαι πως το καζίνο τους είναι απάτη.

I also looked up the bets that were rejected and not returned in my history myself. I have sent them and still no response. Yours

I'm sending you too in case they help. Thanks!

Επίσης έψαξα και μόνη μου τα στοιχήματα που απορρίφθηκαν και δεν επιστράφηκαν στο ιστορικό μου. Τους τα έχω στείλει και παλι καμία απάντηση. Σας τα

στέλνω και εσας σε περίπτωση που βοηθήσουν. Ευχαριστώ!

The record on the screenshot looks like a bet was made without any remaining balance on your account.

Could you please show us the record of 1 previous and 1 subsequent bet made on the website please? I apologize for the inconvenience.

Please post the information here or send it to my email at tomas@casino.guru

Good evening, yes I didn't but I only had 50 euros in my account which I bet on and it disappeared.

Καλησπερα σας, ναι δεν είχα αλλά χρήματα στον λογαριασμό μου είχα μόνο 50 ευρώ τα οποία στοιχημάτισα και εξαφανίστηκαν.

I am sorry but even with the new screenshot it seems that you bet on blackjack until you played down your balance to zero, and after that, your bet was declined.

Could you please send me a more complete bet history ideally in a table format where your game balance is visible? You can usually request a game history in this format from casino support for a specific time interval. Highlight the bets that have caused you issues as well.

Please send me this information to my email at tomas@casino.guru

Dear itsmaryloo2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am sorry but without further evidence, we cannot proceed, itsmaryloo2.

From our point of view we cannot conclude your funds were lost unfairly and therefore won't be able to confront the casino. If you come across the evidence I requested and it is clear you lost your funds in a way that warrants compensation or a return of your funds, contact us and we'll reopen the complaint and try to help.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.