Betnomi Casino - Играчът е недоволен от цялостното преживяване.

I deposited on this casino for around 2-3 weeks ago, cant remeber what was sum cause its not possible to see history in this casino, cause they constantly have some issues, you can even see your settled bets and don't know if your bet is won or lost, ofc for them everything is lost cause they didn't add any money in balance.

From the first day I have some problem with site to place bets, ofc they some issues, finally after I was in chat they finaly allow me to bet for 3-4 days, after that again couldn't, after i tried to make withdraw they again have skme issues, cause site do not allow that, is say to contact support, I was in chat 4-5-6x times and everytkme same, support is good, nice, but they repeat same, they have issues and thay will update me as soon as possible, but never get any update from that, every time when i came again they will day same, they are sorry, they have some issues etc and that last for around 2 weeks, my money is robbed and I can't bet and i can't make withdraw.

Never get any bonus or any of they offers, i just bet with my own money for around 4-5 bets beffore their site stop to allow bets cause of some issues.

Dear Vladan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not made any successful withdrawals yet? Could you please confirm that you have passed the KYC verification?

Also, do I understand correctly that you are not able to play any games at all?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I didn't make any withdrawals so far, when I try that system message say "we can't procees your withdrawal, please contact support".

I didn't pass any kyc cause they never asked that from me, never and nowhere.

After that I contacted them 4-5x in 2 weeks but they just repeat that they have some issues cause they did some update, I think that is impossible that one bookie has issues for two weeks cause of update.

When I try to place bet I also got some system message that there is some api problem and can't bet anything, so that's the reason why I wanted to withdraw my money.

Thank you very much for your reply, Vladan. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Vladan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, really sorry for late reply, cause I was hoping that they will allow me to withdraw money.

After we started our discussion here on forum few days later I got mail from them that account is suspnded due to multi-accounting and stop to respond on mails, after I said them that we both know that is not true and to allow me to withdraw my funds.

I still can log in into account but still can't withdraw money.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please forward me the communication between you and the casino? My email address is kristina.s@casino.guru.

Dear Vladan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.