BC.Game Casino - Играчът подозира, че средствата са изтеглени чрез измама.

BC Game stealing my money. I have 433usdt in my account and I’ve withdrawn 99 usdt to my Binance usdt BEP20 network ( the one I use for deposit) 1 days later I go and check my account again and I can see the balance is 0.00usdt. After that I go to the withdrawal history I can see it send out to someone address. I think BCGame staff stealing it. You can see in the picture. That 99usdt is my Binance address. There consultants saying its personal problems while they’ve send the money to unknown address.

Hello seihaseng02,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Does anybody else have access to your casino account or device you play from? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

My account is fully verified a few day ago. I see the conversation in my account as that one not me

I spoke with game consultant today but they act like its my fault as they send the money to the address that didn’t use for deposit. I think someone from their website stealing customers money.

Hello,

The withdrawal has been processed from your side, not from BC.GAME's side, and withdrawals can be made to any address, not limited to the deposit address.

Please remember to keep your account access secure by not sharing it with anyone and avoiding clicking on any suspicious or phishing links.

Best Regards,

PANDA - BC.GAME

Dear BC. Game,

Was there any suspicious login on the player's account - different device or IP - from the time the withdrawal was requested? If not, would it be possible to forward a proof of his logs to nikolas.b@casino.guru?

Hello Nick,

We've reviewed the account activity and found no suspicious logins. The user frequently utilizes a VPN, which accounts for the numerous different IP addresses observed. Everything appears to be in order.

Best Regards,

PANDA - BC.GAME

Dear BC. Game,

Would it be possible to forward an evidence of your last claim to nikolas.b@casino.guru.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello seihaseng02,

After further communication with the casino, we came to the conclusion that we will be forced to reject the complaint for the following reasons:

It was proven that you was using a VPN and it is impossible to track back who and when was the account used. If the withdrawal was processed to a different wallet, somebody else must have used your account and in this case, you the player is responsible for the security of the account. If it has been misused, please turn to local authorities as the casino is not responsible for such actions.

Is there anything we can assist you with?

It’s not make sense. It’s require deposit verification and at the end they told us we can withdraw to any address. Moreover I didn’t use any VPN.