Awbit Casino - Оттеглянето на играча последователно се отхвърля.

My withdrawal is repeatedly rejected by awbit casino.

Awbit have ignored 4 emails from me asking why my withdrawal has been cancelled and to give some more information. I have sent these over the course of two weeks.

I have had no contact as their chat is non responsive, the KYC section of the site says 'none required', I have had one withdrawal previously.

I do not know what the issue is.

Hello Chazza44,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Awbit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

As stated above I cannot verify it as the KYC section on the site says 'Not required'.

It was a cash deposit.

No one has spoken to me. I email, no response, live chat doesnt work, says no one is available and you just send a message on there.

No one has gotten back to me in two weeks.

Thank you Chazza44 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Chazza44, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Awbit Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I thought you stated you had contacted them outside of the thread?

They have not replied to one single email Ive sent and cancelled my withdrawal a further 6 times

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board Gaming Authority (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (katarina.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Katarina