888 Casino ES - Играчът няма достъп до акаунт в онлайн казино.

Hello good afternoon,

I've been unable to access my account on 888 for two days now in which I have a balance of 4900 Euros. I type in my username and password correctly, but I'm told there's been an error and to contact support. I've sent numerous emails and attempted to speak with an agent in the chat multiple times, but I can't seem to get in touch with them.

They can't mess around like this with people's money....

Thank you very much.

Hola buenas tardes,

llevo 2 dias sin poder acceder a mi cuenta en 888 en la que tenia de saldo 4900Euros. Escribo mi usuario y contraseña correctamente pero me dice que ha ocurrido un error y que me ponga en contacto con asistencia, por mas correos que les he mandado y por mas veces que he intentado hablar con un agente en el chat, me es imposible ponerme en contacto con ellos.

No pueden jugar asi con el dinero de la gente....

Muchas gracias

Hello omarben,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What message do you exactly get when you try to login? Did you try to use a different browser or device to login? When was the last time you spoke to the casino and what was it about? Can you please forward their respond to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear omarben,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.