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For the past 10 days, I have been trying to withdraw my winnings, but different amounts have been rejected. I received an email about a series of technical failures without specifying the actual issue. My bank informed me that the Mastercard I used for the withdrawal is operational. The online chat does not respond, only saying "wait, wait," and today a girl told me to use a cryptocurrency website. They provide no solution or guidance, the phone doesn't work, and no one offers alternatives or answers. In the chat, they direct me to use a withdrawal app but then tell me that they don't have it.

Llevo 10 dias intentando realizar un retiro de dinero ganado, se me ha rechazado distintos montos, he recibido un correo de una serie de falla técnica la cuál no se indica la verdadera falla, mi banco me dice que la tarjeta mastercard que he usado para el reintegro se encuentra operativa, el chat on line no responde, solo he recibido un espere, espere y una chica hoy me dice use una paginas de criptomonedas. No dan solución ni orientación, el telefono no funciona, nadie da alternativa ni respuesta. En el chat me orientan a usar una app de retiro pero después me dice que no la tiene.

Dear profesorerich,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Do I understand correctly on at least one occasion the casino support recommended you use one of the cryptocurrency options for withdrawals?
• Have you attempted to withdraw using alternative payment methods? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello, first of all I want to thank Tomás for his management, yesterday I opened an account in Binance, I did the management and today I received only 200,000 Chilean pesos, which when converted to selling the cryptocurrency I lost 15,000 Chilean pesos in the transaction (a little more than 15 US), I still have not received an answer as to why they cannot deposit me on the Mastercard card, since I must assume the conversion loss and that is not fair. Good evening.

Hola ante todo quiero agradecer la gestión de Tomás, el dia de ayer abriu a cuenta en binance, hice la gestión y hoy he recibido solo 200000 pesos chilenos, que al convertirlo en vender la criptomoneda he perdido 15000 pesos chilenos en la transacción ( un poco mas de 15 US), aún no recibo respuesta de porque no me pueden depositar en la tarjeta Mastercard, ya que la pérdida de conversión debo asumirla yo y eso no es justo.buenas noches.

I completely understand your frustration, nevertheless, the conversion fees are not something the casino can influence.

The decision to discontinue any payment method is not something our complaint resolution center can either investigate or penalize.

Please let me know about your further withdrawal requests and how much you eventually managed to withdraw from the casino.

I have been paid a total of 800 thousand pesos, and now the following happens

I was playing hell hot 7 and 2 lottery tickets were activated when I placed a spin on the

game appears just buy lottery tickets each for 180,000 Chilean pesos, I immediately wrote an email that I do not want to participate in it and there is no one online, I voluntarily do not want to participate by buying tickets, I have sent emails and no one responds, what a way More crude, I am quite upset. According to what I have been informed, the lottery is tomorrow, it is published and they have deducted 380,000 Chilean pesos from me, each ticket for 180,000, I demand that the money be refunded.

Se me ha pagado un total de 800 mil pesos, y ahora pasa lo siguiente

Estaba jugando hell hot 7 y se activaron 2 boletos de loteria al colocar girar en el

juego aparece justo compra joletos de loteria cada uno por 180000 pesos chilenos, escribi inmediatamente un correo de que yo no quiero participar de eso y no hay nadie en linea, yo voluntariamente no quiero participar comprando boletos, he mandado correos y nadie responde, que manera mas burda estoy bastante molesto., según me he informado, la loteria es mañana eso aparece publicado y me han descontado 380.000 pesos chilenos, cada boleto por 180.000, exijo se me reintegre el dinero.

The 7slots casino has a special and specific place to buy tickets, it should not appear in the middle of a slot as a message right where the play button is placed😡😡😡

El casino 7slots tiene un lugar especial y especifico para comprar boletos, no debe porque aparecer en el medio de un tragamonedas como mensaje justo dondecesta el boton jugar😡😡😡

Here I leave the evidence that there is a special frame to buy the tickets and not that they appear when one is playing right on the button when placing the bet in the hell hot7 game in the lower right corner, this goes against the will of the player, since it exists a special frame to buy tickets.

Aqui dejo la evidencia que existe un frames especial pra comprar los boletos y no que aparezcan cuando uno esta jugando justo en el boton quando tira la apuesta en el juego hell hot7 justo esquina inferior derecha, esto atenta contra la voluntad del jugador, ya que existe un frames especial para comprar los boletos.

Good morning, today I spoke with the virtual assistant explaining my problem and she told me that she was sorry that nothing could be done and I told her where I could make the claim at that address. I wrote the following.

buen dia, hoy hable con la asistente virtual explicando mi problema y me dice que lo lamenta que no se puede hacer nada y le dije que donde podia hacer el reclamo en esa dirección escribi lo siguiente.

They have just deposited the remainder of the 940 thousand pesos that were owed, but there I am. Said that with the lottery tickets that unfairly and irresponsibly they deducted nothing from me.

Acaban de depositar el restante de los 940 mil pesos que se debian, pero me ah. Dicho que con los boletos de loteria que de manera injusta e irresponsable me descontaron nada.

I am sorry to hear about this development nevertheless I don't see how we can help if the casino is unable to refund you for the bought tickets.

I am glad that the rest of your withdrawal was paid out though.

Please let me know if there is anything else we might assist you with, otherwise the complaint will be closed. Thanks for your understanding.

You can close the complaint to start opening another and show the players to be careful with this "technique" so as not to affect the players' profits and not violate their right not to buy transparently through notifications that fall on the buttons. start of the slots, and each for Us180

puede cerrar la queja para empezar a abrir otra y demostrar a los jugadores que tengan cuidado con esta "tecnica" para asi no afectar las ganancias de los jugadores y no violentar vulnerando su derecho a no comprar trasparente a traves de notificaciones que caen en los botones de inicio de los tragamonedas, y cada uno por Us180

Dear profesorerich,

Since you confirmed previously the $800000 pesos was withdrawn successfully I will close your complaint as resolved with the adjusted disputed amount.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru