21Dukes Casino - Играчът изпитва затруднения при депозирането и тегленето на средствата си.

Hello, I try to deposit but they always block the ways allowed in my country. You have money to withdraw but the casino blocks you and does not answer you neither emails nor online chat. This is a scam

Hola, intento depositar pero siempre bloquean las maneras permitidas en mi pais. Tenes dinero para retirar pero el casino te bloquea y no te contesta ni mails, ni el chat en linea. Es una estafa esto

Dear Hector,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information and details so I could understand what the issue is? Have you experienced difficulties to deposit or to withdraw your funds? Are there any funds being held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Hector,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.